Process Improvement Manager
1 week ago
We are seeking a highly skilled Process Improvement Manager to join our team at Teleperformance. In this role, you will be responsible for leading quality assurance initiatives and driving operational excellence across the organization.
Responsibilities- Lead and manage a QA team by introducing and managing initiatives related to quality assurance audits, driving audit automation and efficiency, and ensuring effective client and program level engagements.
- Work with operations leaders to drive operational quality improvement and actively use Lean Six Sigma in projects to completion and quantification of impact.
- Collaborate with Training using data analysis to identify areas of opportunity to introduce training or coaching to further improve quality in operations.
- Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams.
- Demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors, etc.).
- Proven track record of collaborating with cross-functional groups to produce results.
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required; a plus.
- Excellent communication skills.
- Strong critical thinking and exceptional problem-solving skills.
- Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level.
- Passion for our mission of ensuring a world-class support experience for our community.
- Quality certification (e.g., Lean Six Sigma, TQM, etc.) is a plus.
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Business Process Improvement Manager
5 days ago
Bayan Lepas, Penang, Malaysia Altera Full timeJob DescriptionThe Business Process PM is responsible for analyzing and improving business processes to enhance operational efficiency, reduce costs, and improve the overall performance of the organization.This role involves working with stakeholders across various departments to understand business needs, identify process inefficiencies, and implement...
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Process Improvement Lead
16 hours ago
Bayan Lepas, Penang, Malaysia Ams Osram Full timeAbout the PositionThe Process Improvement Lead will be responsible for developing and implementing casting processes that meet our high standards for quality and performance. This role requires a strong understanding of casting processes and the ability to work effectively with cross-functional teams.Responsibilities:Process Development: Develop and...
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Process Improvement Engineer
16 hours ago
Bayan Lepas, Penang, Malaysia EPS Consultants Full timeEPS Consultants is looking for a talented Process Improvement Engineer to join our team. As a Process Improvement Engineer, you will play a key role in analyzing and improving production processes to increase efficiency and reduce costs.Key Responsibilities:Analyze existing production processes to identify areas of improvement.Develop and implement process...
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Process Improvement Engineer
16 hours ago
Bayan Lepas, Penang, Malaysia B. Braun Melsungen AG Full timeWe are a leading medical technology company dedicated to improving global health through high-quality products and services. At B. Braun Medical Industries in Penang, we employ over 7,000 people across various departments.Process Improvement EngineerAs a Process Improvement Engineer, you will be responsible for analysing existing production processes and...
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Process Improvement Analyst
5 days ago
Bayan Lepas, Penang, Malaysia Toll Group Full timeAbout Toll GroupToll is a global leader in logistics and supply chain solutions, with a presence in 150 countries. We pride ourselves on delivering exceptional service to our customers, and our employees are at the heart of this mission.The RoleThis is an exciting opportunity to join our team as a Process Improvement Analyst. As a key member of our...
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Process Improvement Engineer
4 days ago
Bayan Lepas, Penang, Malaysia TE Connectivity Corporation Full timeIn this role, you will be responsible for driving process improvements and ensuring high-quality products. As a PBL manufacturing engineer, you will collaborate with cross-functional teams and suppliers to identify areas for improvement, develop and implement new processes, and ensure compliance with quality standards.Responsibilities:Identify areas for...
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Process Improvement Developer
2 days ago
Bayan Lepas, Penang, Malaysia Western Digital Capital Full timeWestern Digital Capital is seeking a Process Improvement Developer to join our team. In this role, you'll be responsible for identifying areas of inefficiency in our manufacturing processes and developing creative solutions to address them.Key Responsibilities:Conduct thorough analysis of current processes and identify opportunities for improvementDevelop...
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Process Improvement Expert
1 week ago
Bayan Lepas, Penang, Malaysia Toll Group Full timeAbout This RoleThis is an exciting opportunity to join Toll Group as a Quality Assurance Analyst and contribute to driving quality and process improvement within our operations.Key Responsibilities:Quality Audits:Conduct quality control audits of agent interactions to identify errors and areas for improvement.Coach agents on specific error patterns and best...
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Process Improvement Coordinator
1 week ago
Bayan Lepas, Penang, Malaysia Plexus Corp. Full timeJob RequirementsThe Quality Engineer I must possess a strong understanding of quality principles and regulations. They should be able to communicate effectively with cross-functional teams and customers. Additionally, they must be proactive in identifying and addressing quality issues, and have a willingness to learn and adapt to new technologies and...
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Process Improvement Professional
5 days ago
Bayan Lepas, Penang, Malaysia Western Digital Full timeJob OverviewThe ideal candidate will possess strong technical skills, excellent problem-solving abilities, and effective communication skills. This role requires close collaboration with cross-functional teams to ensure seamless execution of sputter systems start-up / conversion activities and process documentation.Responsibilities:Audit sputter parameters...
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Business Process Improvement Manager
1 week ago
Bayan Lepas, Penang, Malaysia Teleperformance Full timeResponsibilitiesDevelop and implement quality assurance processes to ensure customer satisfaction and service excellence.Evaluate trainee performance and provide feedback on areas for improvement.Collaborate with the operations team to identify training needs and develop relevant programs.
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Process Improvement Technician
4 days ago
Bayan Lepas, Penang, Malaysia Plexus Corp. Full timeAbout the PositionPlexus Corp. is seeking a skilled Quality Technician II to contribute to our commitment to delivering high-quality products and services.The ideal candidate will possess a passion for quality, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.Main ResponsibilitiesProcess Support: Provide...
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Process Improvement Analyst
1 week ago
Bayan Lepas, Penang, Malaysia Toll Group Full timeAbout Toll GroupToll Group is a logistics and transport company with a strong presence in 27 markets across the world.We are seeking a Quality Assurance Analyst to join our team and drive quality and process improvement within our operations.Key Responsibilities:Quality Audits:Conduct regular quality control audits of agent interactions to identify errors...
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Process Improvement Specialist
4 days ago
Bayan Lepas, Penang, Malaysia Plexus Corp. Full timePurpose Statement: As a Process Improvement Specialist at Plexus Corp., you will contribute to the efficient and high-quality production of our products by executing assigned tasks, adhering to strict quality and safety standards. Your role requires continuous learning and collaboration to optimize processes, identify and troubleshoot issues, and ultimately...
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Engineer - Process Improvement
7 days ago
Bayan Lepas, Penang, Malaysia B. Braun Group Full timeAbout Our JobWe are seeking a highly skilled Quality Control and Compliance Expert to join our team.As a key member of our quality assurance team, you will be responsible for ensuring compliance with quality management systems and regulatory requirements.This includes determining, establishing, and maintaining documentation management systems as well as...
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Process Improvement and Control Specialist
4 days ago
Bayan Lepas, Penang, Malaysia Western Digital Full timeThis role offers the opportunity to make a significant impact on the development of innovative products at Western Digital. As a Senior Engineer for Product Design Engineering, you will lead the development of CE and HAMR programs in Penang, focusing on ensuring seamless process transfers from R&D.ResponsibilitiesThe successful candidate will be responsible...
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Process Improvement Expert
2 weeks ago
Bayan Lepas, Penang, Malaysia Plexus Corp. Full timeAbout the Position:We are seeking a Process Improvement Expert to join our team at Plexus Corp.Main Responsibilities:Act as a liaison for the customer area between IT, product teams, and the customer.Understand business processes and systems for assigned customer areas.Help manage and deliver low to moderate complexity efforts.Requirements:A minimum of an...
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Bayan Lepas, Penang, Malaysia Ams Osram Full timeKey Responsibilities:The Process Improvement Specialist for Silicone Technologies will be responsible for developing new processes and equipment related to silicone casting and dispensing.Key responsibilities include leading the development of new processes for our R&D projects, assessing potential new equipment for process improvements, and transferring,...
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Business Process Improvement Specialist
1 week ago
Bayan Lepas, Penang, Malaysia Toll Group Full timeAbout Toll GroupToll Group is a leading logistics provider with over 130 years of experience in delivering innovative solutions to our customers. With 500 sites in 27 markets and a forwarding network spanning 150 countries, we are proud to support over 20,000 customers worldwide.The OpportunityWe are seeking a detail-oriented and analytical Quality Assurance...
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EBS Process Improvement Consultant
2 weeks ago
Bayan Lepas, Penang, Malaysia Knowles Electronics (M) Sdn. Bhd. Full timeWe are looking for a highly skilled Oracle Supply Chain Business Analyst to join our team at Knowles Electronics (M) Sdn. Bhd.The ideal candidate will have:A minimum of 5 years' experience in supply chain business processes.Proven experience in implementing SCM or other solutions, including cross-platform, standalone applications, and Oracle/SAP functional...