Customer Support Specialist

5 months ago


Bayan Lepas, Malaysia MPS Full time

**Job Description:

- **

**Preferred Korean Speaker (TOPIK 5/6)**

**Qualifications**:
**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Responsibilities and Accountabilities**
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

**Salary**: RM6,500.00 - RM8,100.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Retention bonus

**Language**:

- Korean (required)

Ability to Commute:

- Bayan Lepas (required)



  • Bayan Lepas, Malaysia Gratitude India Full time

    **Job Title: Customer Success Specialist (English + Mandarin + Conversational Cantonese)** **Salary: RM3300 + RM300 (Basic + Language Allowance)** Are you a dynamic individual with exceptional communication skills in English, Mandarin, and Conversational Cantonese? Do you have a passion for providing outstanding customer experiences and helping people...


  • Bayan Lepas, Malaysia amIT Global solutions sdn bhd Full time

    **Client : Global Ads socisl media** **Duration : Permanent** **Location : Bayan Lepas, Penang / George Town** **Role : Customer Success Specialist Japanese** Pay: RM2,800.00 - RM3,300.00 per month **Benefits**: - Health insurance - Opportunities for promotion - Professional development Schedule: - Day shift - Rotational shift Supplemental pay...


  • Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Cantonese english - **Job Title: Customer Success Specialist (Mandarin Proficient)** **Location**: Bayan Lepas, Penang **Salary Range**:...


  • Bayan Lepas, Malaysia Careers International Full time

    **Responsibilities and Accountabilities**: - Support customers to place online orders with the client. - Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. - Pro-actively support customers to mitigate the risk of damage to the client’s brand...

  • Customs Specialist

    4 weeks ago


    Bayan Lepas, Malaysia Versatile Creation Sdn Bhd Full time

    Job Summary:We are seeking a highly skilled Customs Specialist to join our team at Versatile Creation Sdn Bhd. As a key member of our import and export operations, you will be responsible for ensuring seamless customs clearance and compliance with relevant laws and regulations.Key Responsibilities:Prepare and submit customs declarations, ensuring accuracy...


  • Bayan Lepas, Malaysia growthfn Full time

    The Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...


  • Bayan Lepas, Malaysia Two95 HR HUB SDN BHD Full time

    WE ARE HIRING Position: CUSTOMER SUCCESS SPECIALIST - MANDARIN SPEAKER ATTRACTIVE SALARY PACKAGE: RM2,800 - RM3,300 Language Allowance: RM300 JOB REQUIREMENTS Experience: 0-5 years, fresh graduates are encouraged to apply Preferred Background: Customer service experience is an advantage Education: Open to all Malaysian citizens Shift: 24/7 rotational...


  • Bayan Lepas, Malaysia Versatile Creation Sdn Bhd Full time

    Job Summary:Versatile Creation Sdn Bhd is seeking a skilled Customs Specialist to join our team. As a key member of our import and export customs declaration business, you will be responsible for ensuring timely and smooth customs clearance for our goods.Key Responsibilities:Prepare customs import and export documents, complete customs declarations, and...

  • Customer Service

    5 months ago


    Bayan Lepas, Malaysia Agensi Pekerjaan Graceful (M) Sdn Bhd Full time

    _**Job Purpose and Content**_ - Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling: - Customer Service _ - Process orders for materials from sales staff or direct customers’ contacts - Update order information into the ERP System - Coordinate with suppliers regarding order...

  • Customer Support

    5 months ago


    Bayan Lepas, Malaysia amIT Global solutions sdn bhd Full time

    The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result. The...


  • Bayan Lepas, Malaysia Versatile Creation Sdn Bhd Full time

    **Job Summary**We are seeking a highly motivated and experienced Customer Learning Experience Specialist to join our team at Versatile Creation Sdn Bhd. As a key member of our Sales and Marketing team, you will be responsible for delivering application and product training to external audiences, identifying training needs, and collaborating with global teams...

  • Customs Specialist

    1 week ago


    Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

    **Job Summary**Versatile Creation Sdn Bhd is seeking an experienced Customs Specialist to join our team. As a Customs Specialist, you will be responsible for ensuring the smooth import and export of goods, managing customs declarations, and maintaining compliance with regulations.Key ResponsibilitiesManage customs declarations for import and export of goods,...

  • IT Support Specialist

    5 months ago


    Bayan Lepas, Malaysia Technovation Consulting Sdn Bhd Full time

    Job Scope: - Managing manage service client help desk tickets & prioritize according to SLA and severity. - Recognize and escalate complex issues. - Server setup and configuration - RAID, Windows Server OS, firmware upgrade. - Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware. - Laptop/Desktop...


  • Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    Overview The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. Your Responsibilities - Proven experience in customer-facing roles (phone,...


  • Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field - Call centre experience is not a ‘must’ but would be a distinct...


  • Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

    At Versatile Creation Sdn Bhd, we are seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will be responsible for managing and resolving technical issues on equipment and processes, providing on-site field service support to customers, and conducting maintenance and operational training for...


  • Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

    **Job Highlights** - Join an International Company with a dynamic, youthful workplace. - Premium workspaces - On site Trainings & Career Development **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued...


  • Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...


  • Bayan Lepas, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full time

    **Who we’re representing**: **Summary**: - The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. Responsibility: The CSS represents the client and is the face of the brand to the outside world. 2. Quality and a Passion for Excellence: We always want to...


  • Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time

    **Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...