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**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Retail **function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.

**Personal Financial Services**

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

**Responsibilities**:
Handling credit card disputes from customers and merchants.
- Follow-up with customers and merchants or relevant party on required documents and clarification of dispute.
- Handling of dispute resolution with affiliate banks timely in accordance to card scheme rules and regulations.
- Handling cases from Ombudsman of Financial Services.
- Handling inquiries and correspondence with customers and merchants.
- Reconciliation and general ledgers.
- Ad-hoc assignments or tasks assigned by Supervisor.

**Job Requirements**:
Possess at least a Bachelor Degree or equivalent
- Strong analytical skills, eye for details and able to handle multi-tasking.
- Good English communication and written skills
- Good interpersonal skills and strong team player

**Be a part of UOB Family**: