Smb Quality Program Manager

4 weeks ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

**Responsibilities**:
1. Be the point of contact for a designated SMB quality program; Client Services, Account Management, Agency or Scaled Business Sales.
2. Lead the development and implementation of a quality program following the existing quality COPC framework.
3. Provide critical consultation to business owners on Quality needs; products, tools, data, processes.
4. Lead designated stakeholder calibrations to align quality standards, capture feedback, and evolve programs based on validated hypotheses.
5. Perform consistent quality readouts and provide recommendations to strengthen business improvement through root cause analysis.
6. Partner with other regional Quality Program Managers to globalize processes and sustain a global framework.

**Qualifications**:
Minimum Qualifications
- Minimum 3+ years of Quality Programs experience.
- Ability to build strong relationships with different levels of stakeholders and influence change without direct authority.

**Preferred Qualifications**:

- Experience building programs with a structured approach; strategic design thinking a plus
- Comfortability in exercising quality standards in ambiguous scenarios.
- Vendor experience, a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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