General Clerk
7 months ago
We are looking for a reliable General Clerk to contact debtors and claim outstanding debts. You will be responsible for recovering the money owed, in as little time as possible. This position requires a person to be polite and sensitive towards people. On the other hand, remain committed to the purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful.
Job responsibilities:
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Constant follow up with promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Meet monthly collection goals as assigned by management
- Comply with requirements when legal action is unavoidable
- Coordinate with outsourced debt collectors
- Proper filing for all debtors documentations
**Requirements**:
- Speak fluent Malay
- Age between 22 to 35 years
- Proficient in Microsoft Office
- Experience in working with targets and tight deadlines
- Excellent communication and people skills
- Ability in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- Familiar with FIS, CTOS, MOTONET, RAMCI and etc. is an added advantage
**Salary**: From RM1,500.00 per month
Schedule:
- Day shift
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