Front Office Assistant
2 weeks ago
**Job description**
**RESPONSIBILITIES**
- Handling arrivals, check-ins, departures for check-outs of all the hotel guests with friendly and professional manner.
- Responding promptly to all guests’ complaints and enquiries.
- Answering telephone calls, as well as screening and forwarding calls.
- Ensure reception area is tidy and presentable,
- Manage online and phone reservations
- Maintain updated records of bookings and payments
- Perform all other ad hoc tasks assigned by superior.
**REQUIREMENTS**
- Malaysian Citizen
- Age between 19 to 36 years old.
- SPM or Diploma in related field
- Experience with hotel reservations software IDB, etc
- Must be able to speak and write in Bahasa and English
- At least 2 years experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Willing to work at The Grand Campbell Hotel, Jalan Dang Wangi Kuala Lumpur.
- Able to work under stress, tight dateline, able to work in team with minimum supervision.
- Must be willing to work on shift basis (morning, afternoon and night) and also extra time during high occupancy, weekend and Public Holidays.
**Salary**: From RM2,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Tips
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