Workplace Ambassador

6 months ago

Kuala Lumpur, Malaysia JLL Full time

JLL supports the Whole You, personally and professionally.

Overall Role
Enhance the employee experience by providing hospitable and warm customer service
Assist Facilities Management in the delivery of soft services
To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members
Be the voice of the users by listening and providing for their requests
Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities
Primary focus to handle enquiries on all corporate services matters
Act as the programme administrators to handle corporate card request, physical record management, carpark management, ordering of office supplies and subscriptions services
Work closely with all Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience
Need to be culturally sensitive and perform work ethically and with integrity
Good knowledge of the office surrounding amenities
Responds to requests for information, service, and assistance in a timely manner
Provide Helpdesk support by responding to requests and tickets logged via centralized helpdesk. Ensure work orders are being followed up by the relevant teams
Upkeep and update the list of vendors and contacts
Assist in collation for all team monthly reporting
Arrange vendor meetings and prepare the minutes of meetings
Assist with any other duties as assigned by the reporting Manager for any operational or business needs
Manage vendor invoices that include coding and tracking of payment
Respond to ‘fix me’ stickers and close the feedback loop
Manage client events/meeting (event coordination include place and F&B arrangements)

Key Competencies
Able to multitask and resolve multiple requests simultaneously
Adequate interpersonal skills to manage diverse range of service providers and Client representatives
Good people skills and ability to interact with a wide range of client users and demands
Demonstrated experience with continuous improvement initiative
Good communicator, confident, friendly, engaging
Able to relate to different stakeholders of the organisation
“Customer first” mind set

Key Measurables
(KPIs)Workplace Pride
Workplace Productivity
Employment Agreement
Behavioural Competencies
Leadership
Work towards objectives unsupervised
Be willing to assist and mentor colleagues
Taking ownership of any workspace-related issues on floor(s) allocated

Personal Effectiveness
Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
Actively promotes other Client-led initiatives (e.g. Gym/Wellness, café, etc)
Contributes via regular feedback, to the overall performance of the delivery team

Decision Making
Be able to make difficult decisions and resolve problems or improve operations

Relationship Building
Promote open, constructive, and collaborative relations with team members and clients.
Proactively build rapport with other functions (Hospitality, Design and Construction, Mechanical & Engineering) to ensure seamless delivery of service to client.

Communication
Listens effectively and communicate through actions and example. Has good written and oral communication skills

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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