Workplace Services Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia CBRE Group, Inc. Full time
About the Role:
  • The Workplace Experience Coordinator reports to and supports the Workplace Experience Manager to manage clients and daily operations, increasing individual well-being, personal productivity, and organizational effectiveness.
  • This role involves hosting people-led, technology-enabled services that connect employees to their environment via mobile devices and high-touch services with world-class customer support.
  • In this position, you would lead a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace.
Your Key Responsibilities:
  • You will drive consistent, quality service through supervision of other Host employees and third parties supporting multiple Experience Services.
  • Services include, but are not limited to: Concierge, Reception/Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol, and Workplace Onboarding.
  • You will manage a team in one or more offices, providing direction on employee management (e.g., recruitment of talent, performance management, employee engagement, employee development, etc.), making recommendations on budgets and cost reductions.


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