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Hiring Team Leader Native Japanese
2 weeks ago
**Role**:Team Leader
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Office Operations BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center Operations Manager International BPO BPO/ITES Call centre Operations Management BPO bpo BPO Operation manager OPERATIONS TEAM LEADER BPO call centre
- ROLE : Team Leader, Operation
LOCATION :Cyber Jaya
Salary : 11-12 k MYR
Rotational Shifts
- Role & Responsibilities:
- Operation Compliance Management
- Recruitment, mentoring and training up junior and new staffs
- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily
operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1's
mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback
regarding productivities and quality problems for service improvement.
- Business Management Responsibilities
- Work with workforce management tools and business tools to monitor calls and
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
Working with Global team & build up client relationship and handle all reports (if needed)
- Ready to work some assignments from Ops Lead
Requirement:
- Fluency in English (Speaking, listening, writing and reading). working 100% English.
- University/Colleges required.
- 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center
environment.
- Experience in a high-growth organization strongly preferred.
- Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops
schedule)
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