Rooms Division Manager

3 weeks ago


Butterworth, Malaysia Crowne Plaza Penang Straits City Full time

**Job overview**

Direct the activities of the front office areas and housekeeping departments to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

**Duties and responsibilities**

Financial returns:

- Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Prepare and submit statistical, performance, and forecast analyses and reports as required.
- Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
- Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

People:

- Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Educate and train team members in compliance with brand and service standards, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

Guest experience:

- Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
- Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
- Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

**Job Requirements**:
**Qualifications and requirements**

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience. Must speak local language(s). Other languages preferred

**Skill Level**:
Senior Management

**Salary Range**:
RM4000 - RM8000
- About Crowne Plaza Penang Straits CityExperience a seamless blend of comfort and breathtaking views at our exquisite hotel. Situated in the heart of the prime business district and overlooking the beautiful Penang Strait, convenience is at the forefront of this hotel's location. With popular shopping malls, financial hubs, tourist attractions, eateries, and vibrant night spots just a 5 to 10-minute drive away, our prime location offers unparalleled convenience for both business and leisure travelers. Its central location on mainland Penang also provides easy access to the North-South and East-West Highways, as well as Penang International Airport (PIA).

Stylishly appointed rooms and suites with modern amenities, plush bedding, and stunning vistas, provide the perfect sanctuary for relaxation offering a serene retreat where you can unwind and recharge after a long day.

Embark on a culinary journey at our renowned restaurants, from international flavors to local delicacies, our diverse dining options cater to every palate, guaranteeing a memorable gastronomic experience.

Whether you are visiting for business or leisure, our state-of-the-art facilities and dedicated event spaces are designed to meet your every need.

Experience the perfect blend of convenience, comfort, and leisure at Crowne Plaza Penang Straits City, where exceptional service and modern amenities create a memorable stay for every guest.



  • Butterworth, Penang, Malaysia Crowne Plaza Penang Straits City Full time

    Job overviewDirect the activities of the front office areas and housekeeping departments to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and...

  • Cold Room Sales

    2 weeks ago


    Butterworth, Penang, Malaysia JEFI Group Full time

    Job Position : Cold Room Sales & Marketing Manager / Executive Duties and Responsibilities: To promote and responsible for sales and marketing of the cold room business. To explore and develop new business opportunities. After sales service support to customer. Liaise with customer's order management team on the order fulfillment and issues. Liaise with...

  • Technician (Eni)

    2 weeks ago


    Butterworth, Penang, Malaysia Penfibre Sdn Berhad - Fibre Division Full time

    PenfibreCorporate Philosophy Contributing to society through the creation of new value with innovative ideas, technologies and products. Corporate Missions For our customers: To provide new value to our customers through highquality products and superior serviceFor our employees:To provide our employees with opportunities for self-development in a...


  • Butterworth, Penang, Malaysia Ixora Hotel, Penang Full time

    Job Summary:To manage the Reservations Department/Service Centre within Front Office, all tasks, implement and supervise all SOPs are adhered to, supervise the Reservations team to respond to all enquiries, bookings efficiently and accurately, support Front Office Senior Management and Duty Managers for operations when required. The ARM is required to manage...


  • Butterworth, Penang, Malaysia Paradigm Aerospace Sdn Bhd Full time

    Ensure improve production yield & efficiency To review the monthly report for the production and submit to superior as per requestTo ensure production output as per schedule setTo ensure production yield achievement as per target setTo maintenance the Quality system as AS9100 and other requirementsTo initiate problem solving and failure analysisTo ensure the...

  • Project Manager

    7 days ago


    Butterworth, Malaysia AG Staffing Malaysia Full time

    1. Fully responsible for the organization and implementation of the project, and managing the subcontracting team, including construction plan, schedule, quality, cost, safety, etc.; 2. Promote project acceptance and delivery; 3, Responsible for coordinating the relationship between owners and local functional agencies; 4. Assist in business market promotion...

  • Sales Manager

    2 weeks ago


    Butterworth, Penang, Malaysia Ixora Hotel, Penang Full time

    SUMMARY OF JOB SCOPEThe position is developed in order to build strong relationships between hotel and wholesale FIT & GIT leisure travel agencies, corporate companies and government agencies with business potential to Penang. The primary goal of this position is to generate leads and convert these potential clients into regular guests for hotel room...


  • Butterworth, Penang, Malaysia GOH BROTHERS MOTORCYCLES SDN BHD Full time

    1. Take care showroom and bike cleanliness, make sure bike display in proper way.Greet and serve walk in customers, advise, offering assistance and promote products and services.Active in social media to promote motorcycles and get sales.Daily calling and follow up with customers, handle customer inquiries and complaints.Build strong relationship with...

  • Carpenter

    2 weeks ago


    Butterworth, Penang, Malaysia Ixora Hotel, Penang Full time

    Ability to effectively communicate, both in person and over the phone when dealing with management, Employees, and guests. Staingrade, trim work, hang doors, drill and set door hardware, set windows, layout for stairs and common rafters etc. Read blueprints, mathematical and analytical skills are necessary to do material estimates. Maintains general...


  • Butterworth, Penang, Malaysia Ixora Hotel, Penang Full time

    GENERAL JOB SCOPEReporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations of Ixora Hotel Penang whilst on duty. At all times the Duty Manager is expected to lead by example - their behavior, speech and appearance must be without fault. Their treatment of staff must be...

  • Executive Housekeeper

    2 weeks ago


    Butterworth, Penang, Malaysia Ixora Hotel, Penang Full time

    General Summary of Job Scope: Responsible for planning, organizing and developing of the overall operation of the housekeeping department in accordance with standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Responsible also for staffing, scheduling, training and developing staff. Directly...

  • Category Manager

    2 weeks ago


    Butterworth, Penang, Malaysia Agensi Pekerjaan Graceful (M) Sdn Bhd Full time

    Job Descriptions: Develop weekly/monthly/quarterly purchase and sales action plans within assigned category with objective to achieve or exceed the turnover / margin targets. Achieve sales and margin objectives through investigating, making changes to current assortments for choices, price points aligned with customer's needs, market trends, supplier trends...

  • Part Assistant

    3 weeks ago


    Butterworth, Malaysia TC Management Services Corporation Sdn Bhd Full time

    1) Deliver all parts ordered within the region. 2) Assist the parts depot on the warehouse duties. 3) Perform monthly cycle count and stock take to ensure the stock quantity is correct and no damages found. 4) Assist the depot head in ensuring all parts ordered are supplied accordingly. 5) GDL License required. TC Management Services Corporation is a...


  • Butterworth, Malaysia KKV Business Management Sdn Bhd Full time

    _Job responsibilities_ **Sales Management**: - Follow up the sales turnover indicators set by the store manager, - Manage staff duty rooster and performance tracking - Analyse sales data and plan a strategic improvement plan, and pay attention to market trends of competitive products **Operation Management** - Supervise outlet staff to execute front store...

  • Project Manager

    2 weeks ago


    Butterworth, Penang, Malaysia EPS Ventures Sdn Bhd Full time

    JOB RESPONSIBILITIES: Serve as the primary point of contact for clients, maintaining strong relationships, addressing concerns and providing regular updates to ensure client satisfaction. Lead technical team and project team upon award of a contract to ensure proper project execution. Manages EPC, design, construction management and/ design build projects....

  • Account Executive

    2 weeks ago


    Butterworth, Penang, Malaysia ALLIED MART SDN BHD Full time

    Responsible for day-to-day operational matters of the finance/account department. Assist in preparing/check the accounting financial related document (such as bookkeeping and generating Purchase Order, Delivery Order and Invoices). Daily data entry of financial transactions in the accounting system. Misc. accounting jobs as directed by the General Manager....


  • Butterworth, Penang, Malaysia Mass Precision Full time

    About Us:MASS Precision Inc. is a global manufacturer with over 30 years of experience excelling in the custom contract manufacturing of electronic chassis, frames, fabrications, and turn-key electro-mechanical assemblies built to customer specifications.MASS Precision Inc. manufactures medical devices and military electronics for some of the largest...


  • Butterworth, Malaysia CS EURO AUTO SDN BHD Full time

    Marketing executive support all the efforts and operations carried out by marketing managers and officers. They prepare reports in relation to the marketing operations needed by other departments, especially account and financial divisions. They ensure that resources needed by the managers to perform their job are in place. Our Mission - Providing customers...


  • Butterworth, Penang, Malaysia Ixora Hotel, Penang Full time

    SUMMARY:The Sales & Events Coordinator is tasked to support the Sales and Marketing Department in providing administrative support for all administrative functions as required by the various Senior / Sales Manager, Assistant Sales Managers, Sales Executive and Event Executive at the same time to build strong relationships in delivery of accurate and timely...


  • Butterworth, Malaysia The Light Hotel (M) Sdn Bhd Full time

    Reservation Executive in charge of managing and updating room availability on internet booking platforms. He or she contributes to achieving monthly income targets. This is accomplished by creating promotional packages that boost hotel sales and revenue **Salary**: Up to RM2,800.00 per month **Benefits**: - Health insurance - Meal provided - Opportunities...