Executive, Operations
2 weeks ago
Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable;Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;Over-ride transactions as per Bank defined transaction limits;Read, understand and comply with Banks internal SOPs as applicable;Be on stand-by during weekend for SST activities, as and when applicable;Perform Relief CSOM/2nd Liner functions as and when applicable;Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;Observe and comply with the Banks Code of Conduct & Ethics;Other Responsibilities
Maintain confidentiality of customers and Banks information in a responsible manner;Keep a clean, organized work area and maintain a professional appearance;Attend all trainings as applicable including e-learning/Workday;Filing of reports;.Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;Carry
out other duties as assigned periodically.Managerial (team/group responsibilities)
Supervise clerical / other staff where applicable;Support a conducive working environment among team members.Organizational (organizational responsibilities)
Represent HLB in relationship building with the communityProvide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.RequirementsEducation/Qualification
Degree/Diploma HolderExperience
Related working experience in financial institution or related fieldPossess customer interaction / cash handling / transaction processing / sales experienceSpecial Skills
Basic banking knowledgeHigh level of integrity and accountabilityExcellent service mindset and communication skills and cross selling skillsProfessional appearance and courte
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
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