Solution Specialist Engagement

3 weeks ago


Petaling Jaya, Malaysia FrieslandCampina Full time

The Solution Specialist Engagement provides solution expertise in the digital marketing and customer engagement domain and service delivery of the relevant global solutions. This role is an individual contributor serving multiple Business Groups. Strong vendor management is required to ensure smooth operations.

Within the new organisation structure, there is a need for a dedicated full time FTE to bring all digital marketing and customer engagement technology on a common platform to drive further savings across the company and govern the selected global vendors.What we ask
- 5+ years of experience.
- A recognised Degree in Computer Science, IT or a related discipline.
- Experience and expertise in digital engagement technologies like, Marketing Automation, DXP, CMS, PIM and DAM.
- Passionate about “getting your hands dirty” and going into the solution to configure when needed.
- Experience in agile, project / product / vendor management.
- Excellent analytical, interpersonal, and communication skills: written and verbal.

What we offer

FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas and passion. Most of all we welcome you as the person you are and the person you want to be. Our mission is to liberate people to work smarter. Our reward policies support FrieslandCampina’ s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience and potential, while reflecting competitive practices in all the countries in which we operate. A transparent, consistent and fair approach to reward is critical to our success and growth.
- Vacancy description- Act as the domain's solution expert, analysing landscape rationalisation across BG’s and leading change request delivery to markets, and hold accountability for compliance with enterprise architectural and cloud & hosting standards.
- Monitor service quality, KPIs, and SLAs daily, establishing and managing operational relationships with suppliers. Raise service improvements, serve as the Single Point of Contact (SPOC) for P1 issues, and resolve escalations.
- Drive continuous improvement globally, focusing on processes, ways of working, and tooling. Provide technical feasibility for proposed incident & problem resolutions, performing detailed planning and project management for updates & patching.
- Solution expert on our core solutions in the area of digital marketing and customer engagement.


  • Solution Specialist

    1 week ago


    Petaling Jaya, Malaysia FrieslandCampina Full time

    Service Platform is a cornerstone of IT, driving productivity of services to IT and business. In this role, you will be accountable for the delivery of secure, reliable, and fit-for-purpose tool enabling 24,000+ Friesland Campina users. This is a critical role to ensure stability of the ServiceNow Platform and continues to look at rapidly evolving the...

  • Solution Specialist

    4 weeks ago


    Petaling Jaya, Malaysia FrieslandCampina Full time

    Provide solution expertise in the digital marketing and customer engagement domain and service delivery of the relevant global solutions. This role is an individual contributor serving multiple Business Groups - strong vendor management is required to ensure smooth operations. What we ask - 5+ years of experience. - A recognized Degree in Computer Science,...

  • Iot Solutions Manager

    4 weeks ago


    Petaling Jaya, Malaysia ITCAN Pte Limited Full time

    Position title - IOT Solutions Manager Division - Enterprise Business Department Enterprise Solutions & Delivery Section IOT & M2M People management NO Responsibilities /Accountabilities - Responsible for managing the advance presales and product development to support sales wins to meet Enterprise Business IOT KPIs - Number of visitations: 2 customers...

  • Solution Architect

    3 weeks ago


    Petaling Jaya, Malaysia Tech Data (Singapore) Pte. Ltd. Full time

    Job Purpose:   To support the organization to grow profitable growth for our partners by actively enabling them, building end to end solutions to drive sales opportunities for the Security and Cloud Security domain and engaging the partner to accelerate wins through the provision and application of technical expertise across multiple vendors,...


  • Petaling Jaya, Malaysia MY LABOUR SOLUTIONS SDN. BHD. Full time

    WhatsApp 016-721 5449/ 016-733 6707 *Mandarin Speaking is preferred Position: Recruitment Specialist Salary: RM3000 - Please indicate your expected salary in your resume Working location: Petaling Jaya, Selangor Labour Advisory & Solution Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    Job SummaryAs a Solution Architect at Abbott Laboratories, you will be a key IT member of the Commercial Delivery Services team, primarily responsible for the platform architecture of Salesforce and emerging commercial technologies. With a focus on the APAC region, you will ensure the alignment of platform strategies with business goals.Key...

  • Product Specialist

    4 weeks ago


    Petaling Jaya, Malaysia FRONIX SDN BHD Full time

    We are seeking a dynamic and experienced Product Specialist to join our team in the information technology industry. The Product Specialist will play a crucial role in supporting our sales team by providing technical expertise and solutions to meet the needs of our clients. This position requires a deep understanding of IT infrastructure products such as...

  • Solution Architect

    3 weeks ago


    Petaling Jaya, Malaysia Tec D Full time

    **Job Purpose**: **Responsibilities**: - Collaborate and align with APJ business leads and vendors to understand their business requirement and growth initiatives to propose the required solutions for Security solutions. - Build Digital Transformation Solution Blueprint showcasing on how Security technologies will play a crucial role in customer digital...

  • Cloud specialist

    1 week ago


    Petaling Jaya, Malaysia Vstecs Full time

    CLOUD SPECIALIST Selangor - Kota Damansara, Petaling Jaya RESPONSIBILITY: Collaborate with architect and developers to design and build cloud service oriented solutions. Propose and design solutions based on cloud best practices and industry standards. Deliver technical details, diagrams, or other content to assist in creating quotes and proposals. Create...


  • Petaling Jaya, Malaysia SINERGIA TALENTS SDN BHD Full time

    We're seeking a Client Acquisition Specialist to join our team. This role is crucial in expanding our client base and driving business growth through proactive client outreach and relationship building. **Responsibilities**: **1. Client Prospecting**: - Identify potential clients through market research, networking, and other lead generation...


  • Petaling Jaya, Malaysia MERAK CONSULTANCY & SERVICES (M) SDN BHD Full time

    Lead consultative engagements including workshops with customers on technical and business goals and challenges. - Drive well prepped consultative engagements with clients on what types of problems they would like us to help solve with Salesforce’s marketing tools. - Use your business analyst skills to document comprehensive customer user stories,...


  • Petaling Jaya, Malaysia Novartis Full time

    394740BR **Tax Operations Specialist**: Malaysia **About the role** Tax Ops Specialist is a vital member of the finance team and is responsible for ensuring accurate and compliant tax reports and filings. This role involves analyzing financial data, preparing tax returns, and providing insights on tax-related matters. The Tax Ops Specialist collaborates...

  • Solution Architect

    4 weeks ago


    Petaling Jaya, Malaysia SL Information Solutions Sdn Bhd Full time

    **JOB DETAILS** **Pre Sales** - Providing demonstrations, presentations, training, consultation and sales support services for the sales team and clients on Company’s products and services. - Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations. - Working with sales team to determine solutions to...


  • Petaling Jaya, Malaysia FastLane Group Full time

    A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    MAIN PURPOSE OF ROLEPartnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution through...


  • Petaling Jaya, Malaysia KNACK TECH SDN BHD Full time

    About BRUNO: BRUNO is a Japanese lifestyle brand that combines form and function with a range of stylish and high-quality kitchen appliances, including grills, hotplates, sandwich makers, and more. BRUNO kitchen appliances are versatile and will enhance your kitchen with a beautiful vintage aesthetic, making them a popular choice with home cooks and food...


  • Petaling Jaya, Malaysia ABB Full time

    **Order Handling Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Petaling Jaya, Malaysia ITC Infotech India Limited Full time

    **Project Manager_Engagement Centre Implementation(Genesys)** ROLE PROFILE JOB TITLE: PM, Engagement Centre Implementation CITY & COUNTRY: Malaysia Project Manager_Engagement Centre Implementation(Genesys) : Extensive experience in implementing Genesys system ROLE SUMMARY **KEY RESPONSIBILITIES** **Project Delivery** - Manage the project with various...

  • Product Specialist

    7 days ago


    Petaling Jaya, Malaysia GSK Full time

    **Site Name**: Petaling Jaya Horizon Penthouse **Posted Date**: May 10 2024 As a Product Specialist, you will be responsible for successfully building and executing territory strategic plans, accelerating partnerships with key HCPs, accounts, and health systems stakeholders in targeted therapeutic areas. This strategy will be executed in alignment to GSK...


  • Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Payroll Specialist.**: - **Salary: RM 3000-4000.**: - **Location: Petaling Jaya, Selangor.** Chrisjac Recruitment is currently working in partnership with a group of public listed company to recruit and engage experienced Payroll professionals to be part of their overall HR team based at Petaling Jaya. This organization,our client, is a well...