Incident, Problem and Change Analyst

**Key Responsibilities**: - Act as the primary point of contact for all incidents and problems - Respond to incidents and problems in a timely and effective manner - Establish procedures and guidelines for incident and problem management - Coordinate with other teams to resolve incidents and problems - Identify common issues across teams and services -...

**Key Responsibilities**: - Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. - Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. - Change Management: Coordinate changes across the APAC...

Look for CM Analyst/Consultant role - ** 2-3 years experience in Change Management**: - Involve in developing policy and procedures for Change Management operation - Involve in registering risk management for Change Management

The role - Supporting Incident & Problem Management - analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. - Release & Change Management - support testing and release process for production fixes. - Service Transition - facilitate the transition between project support and production support for all...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

Business Analyst i. Scope of Work - Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. - Construct workflow charts and diagrams; studying system capabilities; writing specifications. - Improve systems by studying current practices; designing modifications. - Recommend controls...

Employment Type Permanent Closing Date 20 May 2024 11:59pm Job Title Incident Manager Job Summary **Job Description**: We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all...

Employment Type Permanent Closing Date 8 Sept 2023 11:59pm Job Title Incident Manager Job Summary As a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers. **Job Description**: We're Australia’s leading telecommunications and technology company. And, with a presence in more...

**JOB DESCRIPTION**: **i. Scope of Work** - Overseeing and leading any change management projects, including the researching, implementation, and assessment from start to finish. - Managing communications and views internally. - Creating and conducting the coaching and training sessions, including e-learning. - Understanding the objectives and being able to...

Change Manager i. Scope of Work - Developing and leading the execution of the strategic roadmap for the Modules Change Management process. - Ensuring all changes are documented, approved, and monitored appropriately in accordance with Change Management processes and standards. - Communicating high risk/high impact changes to the End-to-End (E2E) CM Board...

Your role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy and navigate an internal stakeholder landscape to deliver world class customer services. Acting as the key interface and point of contact between Telstra and customers, you contribute to the establishment of efficient and...

Change Consultant i. Scope of Work - Overseeing and leading any change management projects, including the researching, implementation, and assessment from start to finish. - Managing communications and views internally. - Creating and conducting the coaching and training sessions, including e-learning. - Understanding the objectives and being able to...

Production Support Analyst Important Information Location: Kuala Lumpur Experience: Minimum 3 years of relevant experience Job Mode: Contract Work Mode: On-site Responsibilities and Duties - First level of technical support for all reported incidents. - Take ownership of reported incident from evaluation to recovery. - Trigger the execution of existing...

Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible for verification, assessment, and classification of reported Cyber Security incidents. Communicates incident...

**Job Purpose**: As a Security Analyst L1, they will be responsible for operationalization of new security platforms in order to enable Security Operations Center to stay ahead of emerging and current threats. They will utilize data analytics, threat intelligence, and your experience to leverage new and existing technologies to build the use cases that drive...

Digital Forensics and Incident Response (DFIR) Specialist **Uncover the truth and protect organisations from cyber threats.** As a DFIR Specialist with our client, a global DFIR service provider, you will play a critical role in safeguarding organisations from cyberattacks. You'll be a detective on the digital frontier, meticulously investigating security...

“Unifying Purpose, Shaping Careers”. We believe in a world where organisational strategies are brought to life; when everyone finds value in their work by aligning corporate purpose with people, where we inspire a meaningful and impactful future. Our client is a global fast-food restaurant chain that specializes in delivery and takeout services. They...

**Job***: Technology **Primary Location***: Asia-Malaysia-Bukit Jalil KL **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 28/Nov/2023, 5:51:40 AM **Unposting Date***: Ongoing **The Role Responsibilities** **Cyber Security Incident Management Operations**: - Monitor, detect & respond to any potential security threats and...

-Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

**The Opportunity** Our client is a private, entrepreneurial insurance investment and distribution business. They invest in and support innovative, best-in-class insurance and financial services businesses to achieve their growth objectives. The Security Operations Analyst is working within a **mid-tier** organization, the analyst plays a crucial role in...