Incident Manager

JOB PURPOSE: - To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. - To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management - To co-ordinate strategic planning’s...

**What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements...

**Key Responsibilities**: - Act as the primary point of contact for all incidents and problems - Respond to incidents and problems in a timely and effective manner - Establish procedures and guidelines for incident and problem management - Coordinate with other teams to resolve incidents and problems - Identify common issues across teams and services -...

Critical Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...

Employment Type Permanent Closing Date 8 Sept 2023 11:59pm Job Title Incident Manager Job Summary As a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers. **Job Description**: We're Australia’s leading telecommunications and technology company. And, with a presence in more...

Job Title: Executive - Incident & Problem Management Job Summary: The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and...

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...

**Key Responsibilities**: - Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. - Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. - Change Management: Coordinate changes across the APAC...

**Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...

**Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...

**Job***: Operations **Primary Location***: Asia-Malaysia-Kuala Lumpur **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 05/Jul/2023, 4:10:16 AM **Unposting Date***: Ongoing **Role Responsibilities** - The Business Incident Coordinator (BIC) for Client Services Group, Cash is primarily responsible for coordinating incidents...

To be the coordinator for any incident Response Activity To be the lead in investigation during an incident response activity To manage a team or IR members during an incident investigation and response and hunting. Manage all certification related activities for IR Will also coordinate Threat Hunting Activities across multiple tools Plan for TH...

**Job Highlights**: - Sponsored meals if you work at the office! - We championed hybrid work arrangement. Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible...

**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...

As a member of the Transformation Office, you will lead company-wide projects/initiatives to drive positive changes, address business challenges and achieve company goals/objectives. In this role he/she will support the Incident, Problem and Change Lead (IPC Lead) to manage the governance of the incident, problem and change management process for Singapore...

Analyzing and responding promptly to security alerts - Supervising assigned Incident Response engagements - Contributing to internal tool innovation for enhanced cybersecurity capabilities - Collaborate with relevant stakeholders to enhance the functionality of security controls Requirements, - Minimum 6 years in a technical scope performing Incident...

Analyzing and responding promptly to security alerts - Supervising assigned Incident Response engagements - Contributing to internal tool innovation for enhanced cybersecurity capabilities - Collaborate with relevant stakeholders to enhance the functionality of security controls Requirements, - Minimum 6 years in a technical scope performing Incident...

About the job To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about! **1. Incident Detection and Response**: - Monitor and...

about the companyyou will be joining an esteemed cybersecurity team which offers a spectrum of cutting-edge solutions. with their expertise, they are dedicated to providing top-tier cybersecurity defences tailored to their unique needs, fortifying their digital resilience. about the jobas the Senior / Lead Cybersecurity Incident Response, you will be...