Critical Incident Manager

7 months ago


Kuala Lumpur, Malaysia Diebold Nixdorf Full time

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying debriefing information. Key focus on Critical Incident Management for our largest retail customer bp. This role requires an individual who is able to lead Critical Incidents with confidence, control and drive.



  • Kuala Lumpur, Malaysia Diebold Nixdorf Full time

    Critical Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...

  • Incident Manager

    5 months ago


    Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    JOB PURPOSE: - To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. - To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management - To co-ordinate strategic planning’s...


  • Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full time

    Job Title: Executive - Incident & Problem Management Job Summary: The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and...

  • Incident Manager

    5 months ago


    Kuala Lumpur, Malaysia Coda Payments Full time

    **What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

  • Incident Manager

    5 months ago


    Kuala Lumpur, Malaysia Tentacle Technologies Sdn Bhd Full time

    Overseeing the incident management process and team members involved in resolving the incident. - Responding to a reported service incident, identifying the cause, and initiating the incident management process. - Prioritizing incidents according to their urgency and influence on the business. - Producing documents that outline incident protocols such as how...

  • Incident Manager

    5 months ago


    Kuala Lumpur, Malaysia Diebold Nixdorf Full time

    Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements...


  • Kuala Lumpur, Malaysia Microsoft Full time

    As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring...


  • Kuala Lumpur, Malaysia Microsoft Full time

    As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE...


  • Kuala Lumpur, Malaysia Fujitsu Full time

    **Key Responsibilities**: - Act as the primary point of contact for all incidents and problems - Respond to incidents and problems in a timely and effective manner - Establish procedures and guidelines for incident and problem management - Coordinate with other teams to resolve incidents and problems - Identify common issues across teams and services -...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

    **You will be responsible for**: - Performing as a pivotal member of our CTR team, taking charge of responding to and resolving cybersecurity incidents effectively. - Assuming a critical role in incident investigation, analysis, and comprehensive reporting to safeguard the security of our systems and data. - Leading incident response endeavors, swiftly...


  • Kuala Lumpur, Malaysia Microsoft Full time

    As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical...

  • Problem Management

    5 months ago


    Kuala Lumpur, Malaysia Avensys Consulting Sdn Bhd Full time

    **Key Responsibilities**: - Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. - Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. - Change Management: Coordinate changes across the APAC...

  • Incident Manager

    5 months ago


    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...


  • Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...


  • Kuala Lumpur, Malaysia Danone Full time

    About the job To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about! **1. Incident Detection and Response**: - Monitor and...

  • Incident Manager

    5 months ago


    Kuala Lumpur, Malaysia Telstra Global (Malaysia) Sdn BHD Full time

    Your role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy and navigate an internal stakeholder landscape to deliver world class customer services. Acting as the key interface and point of contact between Telstra and customers, you contribute to the establishment of efficient and...


  • Kuala Lumpur, Malaysia Eames Consulting Full time

    Digital Forensics and Incident Response (DFIR) Specialist **Uncover the truth and protect organisations from cyber threats.** As a DFIR Specialist with our client, a global DFIR service provider, you will play a critical role in safeguarding organisations from cyberattacks. You'll be a detective on the digital frontier, meticulously investigating security...


  • Kuala Lumpur, Malaysia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Location: Kuala Lumpur, MY Company: Nestrade (Nestle Regional Service Centre) Full-time Bachelor’s Degree 5+ years of experience **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of...

  • SOC Incident

    5 months ago


    Kuala Lumpur, Malaysia Arvato Systems Malaysia Sdn. Bhd. Full time

    Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible for verification, assessment, and classification of reported Cyber Security incidents. Communicates incident...


  • Kuala Lumpur, Malaysia Orange Business Full time

    **About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...