Current jobs related to Critical Incident Manager - Kuala Lumpur - Diebold Nixdorf
-
Critical Incident Manager
2 weeks ago
Kuala Lumpur, Malaysia Diebold Nixdorf Full timeResponds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...
-
IT Incident Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full timeThe Responsibilities of the Role:Always on top of any major incident and oversee the entire process from detection to resolution.Facilitate bridge calls with relevant teams during major incidents and potential critical issues.Maintains quality handling of Jira tickets, from creation to closure.Constant follow up on open tickets as necessary.Facilitate the...
-
Incident Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full timeResponsibilitiesIncident Management: Experience in managing incidents, including response strategies and postmortem analysis, is critical for maintaining system reliability.Troubleshooting: The ability to diagnose and resolve issues quickly is a key trait for any Incident Manager.Networking Knowledge: A solid grasp of networking concepts helps in diagnosing...
-
Incident Management Professional
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full timeJob SummaryWe are seeking an experienced Incident Management Professional to join our team at Ensign InfoSecurity.In this role, you will be responsible for:Investigating and analyzing security incidents to determine root cause and impact.Developing and implementing incident response plans and procedures.Collaborating with cross-functional teams to respond to...
-
Incident Manager
3 days ago
Kuala Lumpur, Malaysia Coda Payments Full time**What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
-
Incident Management Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia S-RM Intelligence and Risk Consulting Full timeAbout S-RM Intelligence and Risk Consulting: We are a global intelligence and cyber security consultancy that has been helping clients solve complex information security challenges since 2005. Our outstanding people are committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.The...
-
Incident Manager
4 weeks ago
Kuala Lumpur, Malaysia Tentacle Technologies Sdn Bhd Full timeOverseeing the incident management process and team members involved in resolving the incident. - Responding to a reported service incident, identifying the cause, and initiating the incident management process. - Prioritizing incidents according to their urgency and influence on the business. - Producing documents that outline incident protocols such as how...
-
Incident Manager
12 hours ago
Kuala Lumpur, Malaysia Tentacle Technologies Sdn Bhd Full timeOverseeing the incident management process and team members involved in resolving the incident. - Responding to a reported service incident, identifying the cause, and initiating the incident management process. - Prioritizing incidents according to their urgency and influence on the business. - Producing documents that outline incident protocols such as how...
-
Incident Change Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Orange Business Full timeOrange Business WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaDeliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams.Implement and coordinate the simple and standard changes & get the complex changes activated in...
-
Incident Change Manager Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Orange Business Full timeJob DescriptionThis role involves leading the implementation of changes to our customer's network configurations, ensuring seamless transitions and minimal disruption. As an Incident Change Manager, you will be responsible for coordinating with internal specialist teams to deliver technical feasibility studies and end-to-end change management.Key...
-
Critical Systems Operations Expert
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia First Point Group Full timeAbout UsOur client is a leading developer and operator in the Data Center market working closely with hyperscalers across Asia: China, Singapore, India, Indonesia, Malaysia, and Japan. They are currently seeking a Critical Systems Operations Expert for their expansion in Malaysia.Job DescriptionThe Critical Systems Operations Expert will be responsible for...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Orange SA Full timeAbout the OpportunityAs an Incident Management and Response Professional, you will play a critical role in ensuring the prompt and effective response to customer incidents. Your primary responsibilities will include:Managing customer incidents and requests related to security technologies.Providing technical support to ensure service delivery and...
-
Critical Facilities Management Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia First Point Group Full timeA senior role has become available at First Point Group, a leading developer and operator in the Data Center market. We are seeking an Operations Manager to manage data center operation, maintenance, and oversee modification of all critical environment systems.About the Job:As the Data Center Operations Manager, you will be responsible for ensuring the...
-
Incident Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full timeWe are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable...
-
Incident Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full timeWe are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable infrastructure....
-
Incident Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Inc. Full timeWe are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable...
-
Incident Management Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ezypay Pty Full timeAbout the Role:To ensure the effective and efficient management of incidents within an organization, our team aims to restore normal service operations as quickly as possible with minimal disruption to business operations. We achieve this by connecting the right people together and managing the incident until resolution, keeping all relevant parties...
-
Global Incident Resolution Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia E2open Full timeWe are a leader in the supply chain management industry, providing a connected platform that enables companies to transform their operations. As a Support Engineer at E2open, you will be responsible for delivering high-quality Level 2 support to our global customers.Our team maintains a 24x7 Customer Support Services, working on incidents from phone calls,...
-
Incident Management Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ezypay Pty Full timeAbout the role:To ensure the effective and efficient management of incidents within an organization, aiming to restore normal service operations as quickly as possible with minimal disruption to business operations by connecting the right people together and managing the incident until resolution and keeping all relevant parties updated.As an Incident...
-
Incident/problem Manager
6 days ago
Kuala Lumpur, Malaysia Fujitsu Full time**Key Responsibilities**: - Act as the primary point of contact for all incidents and problems - Respond to incidents and problems in a timely and effective manner - Establish procedures and guidelines for incident and problem management - Coordinate with other teams to resolve incidents and problems - Identify common issues across teams and services -...
Critical Incident Manager
1 month ago
Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying debriefing information. Key focus on Critical Incident Management for our largest retail customer bp. This role requires an individual who is able to lead Critical Incidents with confidence, control and drive.
