Critical Incident Manager

Critical Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services /...

JOB PURPOSE: - To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. - To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management - To co-ordinate strategic planning’s...

Job Title: Executive - Incident & Problem Management Job Summary: The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and...

Why AirAsia? Are you ready to take off and be part of the Allstar employee? **Responsibilities** - Proactive co-ordination of incidents involving relevant stakeholders through to resolution and recovery. - Lead and drive based on assignments with joint governance of War Room Management. - Prioritize all incidents based on impact and urgency. - Act as the...

Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements...

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE...

As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring...

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical...

**You will be responsible for**: - Performing as a pivotal member of our CTR team, taking charge of responding to and resolving cybersecurity incidents effectively. - Assuming a critical role in incident investigation, analysis, and comprehensive reporting to safeguard the security of our systems and data. - Leading incident response endeavors, swiftly...

Key Responsibilities - Responding to a reported service incident, identifying the cause, and initiating the incident management process. - Accountable to lead Incident Management by supporting the organization in ensuring and driving continuous/day-to-day improvements - Drive incident recovery by leading and facilitating the engaged team toward recovery of...

**Key Responsibilities**: - Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. - Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. - Change Management: Coordinate changes across the APAC...

**Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...

**Responsibilities**: - Point of escalation of infra related incident and respond to incident. - Plan, coordinate all the activities required to perform, monitor, change request and report base on Singtel’s Incident and Problem Management process. - Log detailed and accurate information about incidents and maintain comprehensive documentation, including...

About the job To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about! **1. Incident Detection and Response**: - Monitor and...

Digital Forensics and Incident Response (DFIR) Specialist **Uncover the truth and protect organisations from cyber threats.** As a DFIR Specialist with our client, a global DFIR service provider, you will play a critical role in safeguarding organisations from cyberattacks. You'll be a detective on the digital frontier, meticulously investigating security...

**Position Snapshot** Location: Kuala Lumpur, MY Company: Nestrade (Nestle Regional Service Centre) Full-time Bachelor’s Degree 5+ years of experience **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of...

I am looking for a contract staff with 2-3 years working experience in insurance industry with some background in incident management. T The job responsibilities would be as follows: - Manage enquiries and troubleshoot issues / incidents escalated by the frontliners on the digital platforms on timely basis. - Escalation of issues related to the digital...

**About the role**: - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...

about the role - To provide a professional first technical point of contact for the customer and third party vendors. - Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. - Provide updates as needed to the customer in order to meet performance objectives and contractual...

**Job Highlights**: - Sponsored meals if you work at the office! - We championed hybrid work arrangement. Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible...