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Incident/problem Manager
2 weeks ago
**Key Responsibilities**:
- Act as the primary point of contact for all incidents and problems
- Respond to incidents and problems in a timely and effective manner
- Establish procedures and guidelines for incident and problem management
- Coordinate with other teams to resolve incidents and problems
- Identify common issues across teams and services
- Implement preventive measures to avoid recurrent incidents and problems
- Report on incidents and problems to management and stakeholders Analyze trends in incidents and problems and identify root cause
**Qualifications**
- An understanding of the ITIL/ITSM processes with knowledge of the various ITSM stages, including but not limited to: Incident Management, Problem Management, Change Management and other ITSM stages.
- General knowledge and understanding of IT services and technical aspects of IT infrastructure.
- Good problem-solving skills
- Ability to communicate effectively with team members, customers, support teams and other organisational stakeholders.
- Ability to work across functional areas to drive continuous improvement.
- Ability to influence others at all levels of an organization with proven leadership skills.
- Focus on proactivity in your daily work.
- Fluent in English and Mandarin is required.
