Critical Incident Manager

2 weeks ago


Kuala Lumpur, Malaysia Diebold Nixdorf Full time

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying debriefing information. Key focus on Critical Incident Management for our largest retail customer bp. This role requires an individual who is able to lead Critical Incidents with confidence, control and drive.


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