Incident Manager

2 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Argyll Scott Full time 60,000 - 120,000 per year

Company / Role Overview

We are seeking an experienced Incident Manager to join a regional digital operations team supporting commercial business applications across Asia. The role is responsible for leading the management of production incidents, ensuring quick resolution, and driving continuous improvements in support processes. You'll collaborate with regional stakeholders and technical teams to maintain service stability and enhance response readiness in a dynamic digital environment.

Key Responsibilities

  • Lead incident response activities for production systems, ensuring timely resolution and minimal business disruption.
  • Act as the central coordination point between technical, business, and vendor teams during critical incidents.
  • Maintain clear, structured communication with stakeholders throughout the incident lifecycle.
  • Conduct root cause analysis and identify opportunities for process improvement.
  • Develop and refine incident management procedures, escalation paths, and reporting standards.
  • Support post-incident reviews and ensure lessons learned are documented and implemented.

Job Requirements

  • Proven experience in Incident Management or a similar IT operations/support role within an enterprise or digital environment.
  • Strong composure and decision-making ability under pressure during high-impact incidents.
  • Familiarity with ITIL frameworks and hands-on experience with incident tracking tools such as ServiceNow, Jira, or equivalent.
  • Excellent stakeholder management and communication skills, both technical and non-technical.
  • Analytical mindset with a structured approach to diagnosing and resolving issues.
  • Degree in Information Technology, Computer Science, or related discipline preferred.
  • Experience working in regional or cross-functional setups is an advantage.

If this role aligns with your experience and career goals, please send your application to

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

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