Incident Manager

**Key Responsibilities**: - Act as the primary point of contact for all incidents and problems - Respond to incidents and problems in a timely and effective manner - Establish procedures and guidelines for incident and problem management - Coordinate with other teams to resolve incidents and problems - Identify common issues across teams and services -...

Employment Type Permanent Closing Date 20 May 2024 11:59pm Job Title Incident Manager Job Summary **Job Description**: We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all...

Employment Type Permanent Closing Date 8 Sept 2023 11:59pm Job Title Incident Manager Job Summary As a Service Delivery Specialist, you demonstrate strong commitment and drive in ensuring effective service delivery to customers. **Job Description**: We're Australia’s leading telecommunications and technology company. And, with a presence in more...

**Key Responsibilities**: - Incident Management: Act as the primary point, coordinate the activities of technical teams to ensure timely resolution and restoration of services. - Problem Identification and Analysis: Conduct thorough investigations to identify the root causes of incidents and problems. - Change Management: Coordinate changes across the APAC...

Your role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy and navigate an internal stakeholder landscape to deliver world class customer services. Acting as the key interface and point of contact between Telstra and customers, you contribute to the establishment of efficient and...

Serves as a contact person to users for cyber security issues, mainly engages in real-time (threshold) security monitoring, event evaluation, alert triage, and incident response. Identifies/filters false positives for process optimization. Responsible for verification, assessment, and classification of reported Cyber Security incidents. Communicates incident...

Analyzing and responding promptly to security alerts - Supervising assigned Incident Response engagements - Contributing to internal tool innovation for enhanced cybersecurity capabilities - Collaborate with relevant stakeholders to enhance the functionality of security controls Requirements, - Minimum 6 years in a technical scope performing Incident...

If you are looking to excel and make a difference, take a closer look at us Principally accountable to set up and lead the monitoring and surveillance team by establishing adequate framework, processes and procedures in place, inclusive of ongoing monitoring process. This is achieved by leveraging on technology, detection and monitoring methodologies to: -...

**About the role**: Overall CSM Responsibility To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements) To be the Malaysia and International...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

**JOB DESCRIPTION** **Responsibility**: - Build service relationships with clients and handle key strategic accounts. - Act as a single point of contact (SPOC) on operations matters. - Oversee day-to-day fault management for critical or escalated incidents, including 24x7 on escalation call. - Take ownership in handling and managing fault outages. -...

Lead and execute tactical and strategical direction for the function, ranging from planning, implementing and budgeting to motivational and promotional activities expounding the value of information security. Leading a team of cybersecurity professionals on day-to-day operational support, build, run and maintain activities and incident response...

To carry out other duties which may be assigned by the Management from time to time. - Assist in hiring and training the staff of the service delivery team. - Take Ownership of major incidents to ensure coordination of resolve parties, effective communication to stakeholders and post incident review. - Maintaining positive relationship with customers. -...

Execute and administer day-to-day service request fulfilment related to ID and access management for PETRONAS and PETRONAS ICT users for them to achieve their key operations/business objectives. PETRONAS aims to entrench digital in the way we work, to be a data-driven organization, adopting new ways of working to deliver new value. Therefore, PETRONAS...

Job Title: HSE Manager with Project Management Experience Location: Klang Valley. **Company Overview**: A leading consultancy company dedicated to delivering high-quality industry building projects with a focus on safety, health, and environmental sustainability. We prioritize the well-being of our employees and the communities we serve while delivering...

VardaanGlobal consists of a team of highly experienced professionals in the field of Engineering, IT, and Finance services, having experience of over 30 years in their respective fields. Our team members have worked in senior positions in PSUs / MNC and have acquired hands-on experience through various project implementations and providing services to many...

The Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

Demonstrate an in-depth grasp of the solutions, configurations, and networks implemented for managed customers. - Manage escalations from the 1st level Service Desk following established procedures. - Efficiently resolve customer incidents within defined Service Level Agreements (SLAs). - Execute maintenance and configuration changes, meticulously adhering...

Production Support Analyst Important Information Location: Kuala Lumpur Experience: Minimum 3 years of relevant experience Job Mode: Contract Work Mode: On-site Responsibilities and Duties - First level of technical support for all reported incidents. - Take ownership of reported incident from evaluation to recovery. - Trigger the execution of existing...

**Responsibilities**: - Demonstrate an in-depth grasp of the solutions, configurations, and networks implemented for managed customers. - Manage escalations from the 1st level Service Desk following established procedures. - Efficiently resolve customer incidents within defined Service Level Agreements (SLAs). - Execute maintenance and configuration...