Customer Service Manager

**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

**Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?** **Do you want an open, supportive, and caring working environment?** **Do you view your development needs seriously as we do?** **If YES, then take your career to the #NextLevel with BASF !** **Objectives of the Position** - This...

**Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

Performs order validation, basket configuration and submits into the related systems capability (CRM, CPQ, CSM, WinSCP, NCO, External Portal and MBH) towards meeting customer requirement and expectation within the specified Turn-Around-Time - Responsible to liaise with ISD and follow up on the issues been raised due to system problem and manages exception. -...

Job Summary : The incumbent is responsible to provide an efficient and effective support to the Company’s goals by meeting and exceeding the expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities /...

**Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.** - In our Product Family Cloud-Native Computing you will take over the role as Regional Service Delivery Manager for the region APAC and will be part of the Cloud-Native...

Contract type: - Permanent- Location: - Kuala Lumpur- Specialisation: - Hospitality & Tourism- Reference: - PR/156262- Contact details: - Angelina Linggi- Job published: - November 09, 2023 17:51**COMPANY OVERVIEW** A leading global travel service located in Kuala Lumpur is in search of a skilled individual with strong managerial and leadership abilities,...

List-ID: 104514502Today 18:10 **Job Description**: - Responsibilities: - Handle day-to day operation, reporting, filing - To respond any customer query/complaint and to facilitate its prompt resolution. - Undertake any ad-hoc assignments as and when required. - Manage mini-projects to improve overall performance and processes. - Identify and assess...

What you’ll be doing: - Oversee hiring, orientation and training of team members to ensure a capable workforce. - Provide overall management and leadership to Customer Service team focused on providing excellent customer service. - Review and approve staffing schedules to ensure staffing meets the daily customer contact volume & ensure the team adhere to...

Position : Customer Service Working Location : KL Eco City, Bangsar Salary Range : RM 2,500 - RM 3,500 Working Hours: - Monday to Friday (11am - 8.30pm) - Saturday (11.30am - 4.30pm) **Job Descriptions** Provides support for orders, questions, concerns, and events for Wellness Advocates in Malaysia. **Key Responsibilities** - Communicate effectively on...

**Main Responsibilities** - Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan - Contact for operational & tactical issues representing delivery of all services (all functions) to the customer, manages performance metrics, reporting, escalation & communication - Ensures...

**Team Leadership and Management**:Lead, mentor, and motivate a team of customer service representatives. Conduct regular performance evaluations and provide coaching and feedback to enhance team performance. **Customer Service Excellence**:Develop and implement strategies to enhance the overall customer service experience. Ensure prompt and effective...

Manager  Customer Service & Policy Processing Job Purpose Responsible to ensure smooth operation of customer service and policy processing according to internal processes and procedures in order to achieve high service delivery standards. Job Responsibilities Monitor and supervise the department's day-to-day activities to ensure agreed...

Perform order validation, basket configuration and submit into related system capability - Liaise with ISD and follow up on the issues been raised due to system problem - Responsible to update the progress in the related system and administer all open sales order - To ensure quality of order validation, configuration and data entry error - Schedules...

**Position : Customer Service** **Working Location : KL Eco City Bangsar, Kuala Lumpur** **Salary Range : RM 2,500 to RM 3,500** **Working Hours : Monday to Friday (11 am-8.30pm)** **Saturday (11.30am-4.30pm)** **Job Descriptions** Provides support for orders, questions, concerns, and events for Wellness Advocates in Malaysia. **Key Responsibilities** -...

**Position**: Customer Service **Location**: Bangsar **Salary range** : RM2,500 - RM 3,500 **Working hours**: Monday to Friday - 11:00am to 8:30pm (one-hour lunch break) Saturday - 11:30am to 4:30pm **Key responsibilities**: - Communicate effectively on customers enquiries - People management - Support related events - Perform warehouse duties...

The person aspiring to work as Control Room Agent/ Customer Representative should expect to perform the responsibilities, duties, and tasks given. He/she is responsible for providing customer support on any issues within the organization - this could be by telephone, internet, or a face to face support. They can also be referred to as the basic point of...

**Key responsibilities**: Reporting to the Office Manager, your role will be varied include: - Generating reports for customers, vendor and management through internal systems as well as EXCEL - Extensive data entry and data management that requires accuracy to their internal systems - Managing and cross-checking customer data - Providing back up support to...

**Key responsibilities**: Reporting to the Office Manager, your role will be varied include: - Generating reports for customers, vendor and management through internal systems as well as EXCEL - Extensive data entry and data management that requires accuracy to their internal systems - Managing and cross-checking customer data - Providing back up support to...

Responsibilities: - Provide exceptional customer service by promptly responding to inquiries, resolving issues and addressing concerns effectively. - Assist in the collection of materials for customer subscriptions, ensuring accuracy and timely processing. - Collaborate with cross-functional teams to coordinate service fulfilment and delivery status...