Customer Service Manager

**About the role**: Overall CSM Responsibility To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements) To be the Malaysia and International...

Location: KL Area (Hybrid Working Arrangement) Department: Customer Service Reports to: HQ in Singapore **Job Summary**: We are seeking two experienced Customer Service Managers with a background in contact center and team management, particularly within the insurance industry. You will oversee customer service operations, ensure customer satisfaction,...

At DLS Markets, we aim to provide you with the best trading conditions, powered by both industry-leading - and cutting-edge innovative platforms. Our R&D efforts constantly push the boundaries of liquidity and usability to empower you to benefit from a truly exceptional trading environment._ **Requirements**: **Responsibilities**: - **Team Leadership**: -...

**Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

**Job Brief** In this position, the individual is tasked with supervising Customer Service Executives and Team Leaders to ensure the provision of exceptional customer service. The Assistant Manager is also responsible for identifying bottlenecks, suggesting improvements, and optimizing operations to enhance efficiency. Furthermore, He/She are responsible...

**Overall Job Function** - To establish and manage the technical service provided by authorized service provider and maintain internal IT equipments. - In summary: - Pre sales, Post sales and Internal IT support. **Responsibilities** 1. Provide pre-sales support activities such as Technology Updates and Product training to sales staff consisting of...

**Responsibilities**: - To ensure timely order processing, feed-back and meeting customer delivery expectation. - Answer the customer enquiry, handling customer’s request or complaint, and feed-back customer on timely manner. - Handle the sales & service enquiry, order, and enquiry process be able to meet company and customer expectation. - Manage...

**Role**:Manager -Customer Service **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: ecommerce platform Risk Operation- Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global - Payment...

Contract type: - Permanent- Location: - Kuala Lumpur- Specialisation: - Consumer Goods / FMCG- Reference: - PR/156386- Contact details: - Shuya Looi- Job published: - December 04, 2023 17:05**Responsibilities**: - Oversee the Customer Care division across SG and MY and set up and drive overall performance KPIs. - Monitor and improve CSAT scores, NPS scores,...

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. **Job Types**: Full-time, Permanent, Fresh graduate Pay: RM3,000.00 - RM3,500.00 per month **Benefits**: - Company car - Flexible schedule -...

Customer Experience team drives one of our core values "Out serve Our Customers" and provide support to in-country business units and a wide range of verticals Promoting ease to our driver partners and passengers in customer support transactions focusing on quality and customer satisfactions Get to know the Role: - Guide our drivers and passengers in using...

**Job Highlights** - Allowance - Strategic Working Location - Near to public transportation hub. - Good working culture and environment. Customer service representatives love to communicate with people and proactively solve issues. Always listen to customer concerns, answer customer questions, and provide information about the company's products and...

Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products &...

Attended inbound calls from customers - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently...

Professionally Interact with customers via voice (end-to-end handling of calls) and non-voice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for products &...

**Do you crave building something incredible from the ground up?** ️ We are on the hunt for a superstar Customer Success Manager to lead the charge! You'll be the architect of our customer service team, crafting an experience that blows our clients away. This is not your average customer success role - we're looking for a leader who thrives on building...

Position : Customer service for Global E-commerce contact center Location : Menara Public Bank 2(near to KL tower ) Working days : Rotational shift ( 5 days work per week) -weekends /public holiday is require to work if shift assigned Nature of Business: E-Commerce web platform Requirement: - Minimum SPM level entry - No working experience needed -...

**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Focus Focused Communication Skills business communication Customer Engagement Customer Care good communication skills...

**Job Details** - 1 Year(s) of Experience - Open for Fresh Graduates - Diploma - Others - Malaysian only - Face to Face / Video Call - Test / Assessment will be conducted **Job Requirement / Responsibility** - Liaise with relevant parties, both internal and external, to ensure timely, efficient, and effective course of action for customer queries. -...

**Position**: Customer Service **Location**: Bangsar **Salary range** : RM2,500 - RM 3,500 **Working hours**: Monday to Friday - 11:00am to 8:30pm (one-hour lunch break) Saturday - 11:30am to 4:30pm **Key responsibilities**: - Communicate effectively on customers enquiries - People management - Support related events - Perform warehouse duties...