Call Centre Agent

2 months ago

Johor Bahru, Malaysia Cartrack Malaysia Sdn Bhd Full time

**Responsibilities**:

- Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed;
- Ensure the processing of orders, preparation of correspondence, and fulfillment of customer needs to ensure that the customer leaves satisfied;
- Ensure the performing role is expected to be familiar and knowledgeable about the products and services offered by the company;
- Report to the Operational Executive and is responsible for performing a variety of duties which can be termed complicated for the regular customer service staff, oversees the answering of phone calls from customers, whether it is for taking orders, resolving complaints, answering queries and providing information;
- Ensure that the support can be by telephone, through the internet using the various available social media and/or through physical interaction;
- Handle complicated and unresolved issues from less experienced personnel;
- Offers advice on the incorporation of technology in current and planned customer support strategies of the organization;
- Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment;
- Prepare correspondence and processes orders.

**Job Requirements**:

- Escalates enquiries or issues to relevant departments and ensure proper follow-up;
- Ensure quality customer service and maintaining good phone etiquette;
- Provide customer support activities;
- Manage and process sales agreement;
- Schedule of all fitments;
- Assist with any administrative duties and to perform any ad-hoc duties, as and when required.

**Additional Information**:

- Working hours: 24 hours rotational shift
- Day Shift (9.00am to 9.00pm)
- Night Shift (9.00pm to 9.00am)
- Working days: 5 working days with 2 off days (flexible to work on weekend and public holiday)

**Other benefits**:

- Monthly fixed attendance allowance
- Annual Leave - 15 days (1 - 3 years), 17 days (4th year onwards)
- E-Medical Card
- Mileage Claim

**Salary**: RM2,100.00 - RM2,900.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Day shift
- Night shift

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

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