5-star Hotel Call Centre Executive

Deal efficiently and courteously with all guests’ complaint and request. Ensure use right channel when advising or requesting items / services for guests. Ensure attend all communications meetings. Effect fast and efficient monitoring and follow up of guest requests. To be fully conversant with the Hotel Emergency and Evacuation procedures. Accurately take...

Responsible for providing outstanding customer service to guests of the hotel. Will be the first point of contact for guests and will be responsible for handling all guest inquiries and requests. Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel...

Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel that provide warm Malaysian hospitality with international standards in terms of accommodation and facilities for both the business and leisure travellers. Thistle Johor Bahru is located in the...

Discover your calling with SKS Group - Hotel Division! **Responsibilities**: - Direct the day-to-day hotel operations. - Maximized guest satisfaction. - Develop hotel's overall performance (Optimize Revenue / Sales & Marketing strategies). **Requirements**: - Min 5 years experience in similar role. - Proven leadership abilities, revenue management skills...

Job Descriptions: Works with the Executive / Admin Housekeeper to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental...

Provide proper guidance and service information to customers. - Following call centre scripts and guidelines when handling different inquiries or complaints. - Identify, escalate and report unresolved issues to supervisors/ 2nd level support immediately. - Manage and monitor the full escalation process and ensure the company comply with SLA obligation. -...

Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel that provide warm Malaysian hospitality with international standards in terms of accommodation and facilities for both the business and leisure travellers. Thistle Johor Bahru is located in the...

Is responsible for answering and following up on guest requests, allocating daily duties, perform clerical/secretarial duties, and maintenance of the housekeeping office. Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel that provide warm...

Management assistants perform varied types of jobs, usually under general supervision. They carry out administrative tasks and support managers to ensure the entire department functions smoothly. Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel...

Building caretakers maintain and monitor the condition and security of buildings. They clean, assist with minor repairs and ensure that amenities such as heating and hot water are available to the residents. Building caretakers are responsible for the quality of buildings and also serve as a contact person for residents. Company Overview Thistle Hotels &...

To oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet supervisors are also responsible for training and coaching of the banquet staff Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group...

Is responsible for answering and following up on guest requests, allocating daily duties, perform clerical/secretarial duties, and maintenance of the housekeeping office.Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel that provide warm...

They perform technical tasks and aid in the designing, testing, manufacturing and operation of electrical devices and facilities. Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel that provide warm Malaysian hospitality with international...

They ensure the equipment complies with environmental standards. They handle hazardous materials used in the systems, and ensure safety precautions are in place. Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel that provide warm Malaysian...

Maintenance Supervisors are responsible for ensuring that all building systems, equipment, and facilities in their charge operate at peak efficiency. Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru is a 5-star hotel that provide warm Malaysian hospitality with...

Hospitality revenue managers maximise revenue generated from facilities such as hotels, Â holiday resorts and camping grounds by analysing trends and competition. They assist establishment managers in strategic decisions. Hospitality revenue managers analyse and optimise the financial potential of facilities and manage the corresponding staff. Company...

Job Description: Conduct regular inspections and maintenance for air conditioning. Monitor & conduct routine services, installation, repair, and calibration of air conditioning systems and equipment. Ensure following safety procedures and relevant documentation related to air conditioning maintenance. Other duties as assigned by supervisor. Company Overview...

Provide proper guidance and service information to customers. Following call centre scripts and guidelines when handling different inquiries or complaints. Identify, escalate and report unresolved issues to supervisors/ 2nd level support immediately. Manage and monitor the full escalation process and ensure the company comply with SLA obligation. Identify...

Set up, prepare, check and maintain equipment in order to provide optimal projected image quality for a live performance. They cooperate with road crew to unload, set up and operate video equipment and instruments. Company Overview Thistle Hotels & Resorts in Malaysia is owned by GLH Management Group (Singapore) Pte Ltd. The award-winning Thistle Johor Bahru...

A commercial kitchen service technician troubleshoots and fixes restaurant equipment. In this career, you repair a kitchen appliance and perform regular maintenance. Your responsibilities include communicating with other food industry professionals and making sure cooking appliances work properly. Company Overview Thistle Hotels & Resorts in Malaysia is...