Customer Experience Specialist
4 weeks ago
Job Information
Job Opening ID
- ZR_696_JOB
Industry
- Customer Support
City
- Ipoh
Country
- Malaysia
**Your challenges**
- Resolve customer inquiries via live chat in a timely and professional manner.
- Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
- Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
**Requirements**:
- Good communication skills and a problem-solving approach
- Positive, empathetic, and professional attitude
- Willingness to work in rotating shifts, weekends, and public holidays
- Fluency in spoken and written English
**What’s good to have**
- A university degree in communications, IT, or any other relevant field
- Experience working with customer service or support
- Good understanding of financial products
- Proficiency in Hindi besides English
**Benefits**:
- Market-based salary
- Annual performance bonus
- Health benefits
- Casual dress code
- Travel and internet allowances
- A chance to work with top talent from across the globe (70+ nationalities)
- Ample team-building and bonding activities
- Great overseas travel opportunities
- #LI-Onsite
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