Duty Manager

4 weeks ago


Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

The Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met.

The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not present. The act as a point of contact for employees and tenant and visitors and handle any issues or emergencies that may arise.

**Job Responsibilities:

- **

1. Customer Service:

- Welcome and assist both internal and external customers, addressing their inquiries and concerns.
- Monitor and analyze customer feedback to identify recurring issues and areas for improvement.

2. Property Atmosphere:

- Ensure a pleasant and inviting Commercial building atmosphere for visitors.

3.Emergency Response:

- Act as the point of contact in case of emergencies, such as accidents, medical incidents, or security breaches.
- Follow established emergency procedures and coordinate the response.
- Is fully conversant with the Crisis Management Plan and ready to enact.

4.Tenant Relations:
5. Action Centre:

- Ensure 24/7 operation hours for the Action Centre.
- Handle inbound calls to the building, serving as the initial contact point for guest.
- Maintain strict confidentiality with inquiries, especially concerning personal data protection, maintain strict confidentiality with inquiries, especially concerning personal data protection, in-house tenants, high-profile VIPs, celebrities and competitors’ confidential information.

6. Problem Solving:

- Address and resolve issues that may arise during a shift, including complaints, employee conflicts and operational challenges.
- Make quick and effective decisions to maintain smooth operation.

7. Compliance:

- Ensure that all departments or facility complies with all SOPs, relevant laws, regulations and company policies.
- Conduct inspections and audits to identify and rectify any non-compliance issues to ensure outcomes are to established standards.

8. Others
- Furnish a logbook to HBO, containing information on the shift briefing, detailing what transpired and actions that were taken including any incidents.
- Supervising overseeing department after off hours and working together with department to resolve any issued raise by guest and tenants’
- Involved taking actions on behalf at the management.

**Requirements: -**

1. Able to work in 3 rotating shift, 24x7, based on a roster.

2. Must be willing to work on weekends and public holidays.

3. May be required to work overtime based on scheduled and emergency call-off support shifts or any “Just In Case” situations.

4. A Duty Manager’s role is integral to maintaining the overall operation and safety of the property, and it requires a high level of responsibility and dedication to customer service and safety standards.

**Qualifications**: Diploma-level qualification is preferred.

**Experience**: At least 5-7 years of experience in a similar capacity, preferably in a retail or property management role.

**Required Skills**:

- Technical knowledge:_

Should have an understanding of the technical aspects of the building, including knowledge of building encompassing experience in facility management, housekeeping operation, car park operations and front office.
- Communication Skills:_

Effective communication is crucial. Experienced in the communications with staff, tenant, contractors, and other stakeholders. Clear and concise communication.
- Adaptability: _Capable to adapt and respond to unexpected issues that may arise. Being adaptable and open to change is essential for handling unforeseen challenges.
- Conflict Resolution Skills:_

To mediate conflicts among staff or between tenants and management when incidents occur on shift.
- Risk Management:_

Identifying and mitigating risks. This includes assessing potential hazards and implementing strategies to reduce risks.

**Salary**: From RM3,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)


  • Duty Manager

    1 month ago


    Kuala Lumpur, Malaysia Wyndham Grand Bangsar Kuala Lumpur Full time

    Minimum experience required : 3 to 5 years Education level : Bachelor / Licence Areas of study : Hospitality Management Languages essential : English Optional languages : Malay KEY TASKS - Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. - During their duty...

  • Duty Manager

    1 month ago


    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: DUTY MANAGER (Full time #536034) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **DUTY MANAGER** **Summary** Duty Manager will report to the Front Office Manager and forms part of the Front Office leadership team who collectively delivers exceptional guest experiences. The primary...

  • Duty Manager

    1 month ago


    Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

    Assisting Front Office Manager in the overall day to day operations whilst on duty. - Resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel and ensure prompt, courteous and accurate service to all guests to maximize customer satisfaction. - Ensure quality in all aspects of work and among the staff in the...

  • Duty Manager

    1 month ago


    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Duty Manager

    1 month ago


    Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

    Job description - Be consistently familiar with every type of accommodation and services in the Hotel. Enhancement programmed on rooms inspection through each of the various type of rooms to be coordinated objectively, to be able to fully describe any room to potential guest. - Maintain a high standard of customer relation/ customer service within Front...

  • Duty Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Ibis Styles Kuala Lumpur Fraser Business Park Full time

    The Duty Manager serves as a pivotal figure in overseeing daily operations and ensuring the smooth functioning of various departments within the organization. Success in this role involves effective leadership, problem-solving, and coordination to meet organizational goals and maintain high standards of service. **Responsibilities**: - **Supervision and...

  • Duty Manager

    1 month ago


    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    Be consistently familiar with every type of accommodation and service in the Hotel, enhancement programmed on rooms inspection through each of the various types of rooms to be coordinated objectively, to be able to fully describe any room to potential guest. - Maintain a high standard of customer relations/ customer service within the Hotel Front Office. -...

  • Duty Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23211708 **Job Category** Rooms & Guest Services Operations **Location** Fairfield Kuala Lumpur Jalan Pahang, No 1 Jalan Datuk Haji Eusoff Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting...

  • Duty Manager

    1 month ago


    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • Duty Manager

    1 month ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24067720 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Chow Kit Kuala Lumpur, No 1 Jalan Datuk Haji Eusoff, Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **JOB SUMMARY** Serves...


  • Kuala Lumpur, Malaysia Dorsett Hartamas, Kuala Lumpur Full time

    Duty Manager is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. - Checks on registration cards of arriving guests and ensures all information are properly filled at e-registration system. - Prepares and...

  • Hotel Duty Manager

    4 weeks ago


    Kuala Lumpur, Malaysia STEG Kuala Lumpur Full time

    Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service - Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all...

  • Duty Manager

    1 month ago


    Kuala Lumpur, Malaysia Dorsett Kuala Lumpur Full time

    Supervision of the Front Office/Hotel staff and control of hotel’s activities in accordance with Dorsett Regency polices and procedures, in the absence of the Front Office Manager. Direct supervision of Front Office staff in the absence of the Front Office Manager/Assistant Front Office Manager as well as attending to situations and requests as required by...

  • Duty Manager

    10 hours ago


    Kuala Lumpur, Malaysia Ormond Group Sdn Bhd Full time

    **What Will You Do?** You’ll be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests. - Deals with the in-house guests accounting and ensures the accuracy of guest...

  • Duty Executive

    4 weeks ago


    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Executive is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Duty Executive

    1 month ago


    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Executive is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Duty Manager

    3 days ago


    Kuala Lumpur, Malaysia Cosmo Hotel Kuala Lumpur Full time

    **RESPONSIBILITIES**: To ensure front office team deliver the hotel standard and provide exceptional guest service at all times. - Greets the VIP guests of the hotel. As directed by the Rooms Manager, performs. Ensuring hotel guest are registered in accordance with front office policies and procedures. - To ensure front office team are aware of current...

  • Manager On Duty

    1 month ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **رقم الوظيفة** 23193898 **التصنيفات** Rooms & Guest Services Operations **الموقع** The Westin Kuala Lumpur, 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى...

  • Manager On Duty

    4 weeks ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Номер вакансии** 23210501 **Категория работы** Rooms & Guest Services Operations **Рез.** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia УВИДЕТЬ НА КАРТЕ **График** Full-Time **Удаленное расположение?** N **Возможен ли...

  • Manager On Duty

    4 weeks ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Numer oferty** 23210501 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Management - Marriott International...