Hotel Duty Manager

2 weeks ago


Kuala Lumpur, Malaysia STEG Kuala Lumpur Full time

Assist the Front Office Manager / Assistant Front Office Manager in the day-to-day operation of the hotel in maintaining all standards of guest service
- Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.
- Supervises and assign duty roster for F/O personnel. Responsible for VIP movement in the Hotel.
- Greets the VIP guests of the hotel. As directed by the Front Office Manager, Assistant Front Office Manager performs special services for VIP Guest’s.
- Assists in VIP’s arrivaldeparturein absence of guest relation officers.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
- Checks on registration cardsof arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
- Assists in sending guest messagesor faxes.
- Gives the instructions to the Night Reception, during the high occupancyperiods, regarding: walk-inguests and release room blocked because of no
- shows
- Assists in handling room lock problems.
- Prepares and checks for VIP’s arrival and escortsguests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front Office functionsproperly.
- Operates the front office computersystem in order to assist front office attendants.
- Checks group department, fitand ensure switchboard makes appropriate wake up calls.
- Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
- Assists reception, business centre, cashier, concierge and bell captainduring they are busy.
- Answers guests inquires, handles complaints and attend to the needs of the guests.
- Approves and sign for allowances, rebatesetc., as required by Front Office Cashier.
- Authorizes charges to be made for late departures and/or compliments on them.
- Promotes and maintains good public relations.
- Motivates and maintains good staff relations.
- Maintains and be guided of hotel policy on credit/lost and foundhotel guests properties.
- Follows up in credit check report, liaise with credit manager.
- To responsible for front office operation during the absence of Front Office Manager/ Assistant Front Office Manager
- To discuss all matters that needed to follow up with the next shift Reception Manager.
- Approves the working schedulefor the front office attendants and submits them to front office manager (HO).
- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
- Provides immediate assistance to guests as requested.
- Responds to and handles guest problems and complaints.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Assigns and approves duty roster for all Front desk staffs.

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Malay (preferred)
- English (preferred)
- Mandarin (preferred)


  • Duty Manager

    3 days ago


    Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Full time

    **Position**: DUTY MANAGER (Full time #539271) **Property / Office**: Mandarin Oriental, Kuala Lumpur **Location**: Kuala Lumpur, Malaysia **DUTY MANAGER** **Summary** Duty Manager will report to the Front Office Manager and forms part of the Front Office leadership team who collectively delivers exceptional guest experiences. The primary...

  • Duty Manager Hotel

    3 days ago


    Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full time

    Primarily responsible to ensure that Front Officeshifts are run efficiently, providing outstanding guestservice, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises andassign duty rosterfor F/O attendant, Concierge, Bell Counter, Guest Relationsand Business Centre. Responsible for VIPmovement in the...

  • Duty Manager

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia Shangri-La Full time

    Shangri-La, Kuala Lumpur Be part of our Shangri-La family Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under...


  • Kuala Lumpur, Malaysia Stay with Bintang Hotel Full time

    We are looking for a Hotel HR Manager to oversee all staff-related procedures and craft HR strategiesin alignment with our business needs. Hotel HR Managerresponsibilities include recruiting and training new hires, managing employee data and taking steps to retain our people. To be successful in this role, you should have a good knowledge of labor...

  • Sales Manager

    2 days ago


    Kuala Lumpur, Malaysia Crystal Crown Hotel Kuala Lumpur Full time

    Crystal Crown Hotel Kuala Lumpur is looking for Position : Sales Manager Min : 2 Years Working Experience - Generate new business, close deals, and increase revenue by cold calling, on-site visits and sales tours, and community networking - Identify new business leads by examining local market trends and competition activities - Establish and grow our...

  • Duty Manager

    7 days ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24019739 **Job Category** Rooms & Guest Services Operations **Location** Fairfield Kuala Lumpur Jalan Pahang, No 1 Jalan Datuk Haji Eusoff Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting...

  • Key Account Manager

    Found in: Talent MY C2 - 1 week ago


    Kuala Lumpur, Malaysia AirAsia Full time

    Job Description Account Management - directly manage key accounts including local and global hotel chains. Develop strong relationship with hotel partners by providing valuable business insights, implementing strategies and driving revenue growth Identify new business opportunities - including acquiring new hotel partners, initiating campaigns &...

  • Duty Manager

    Found in: beBee jobs MY - 2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Fairfield by Marriott Chow Kit Kuala Lumpur, No 1 Jalan Datuk Haji Eusoff, Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYJOB SUMMARYServes as the property Manager on Duty and oversees...

  • Manager On Duty

    4 days ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Numer oferty** 24020933 **Kategoria oferty pracy** Rooms & Guest Services Operations **Lokalizacja** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Management - Marriott International...

  • Duty Manager

    1 day ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24077067 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...


  • Kuala Lumpur, Malaysia KLOE HOTEL Full time

    **Responsibilities**: - Security Guard in charge of the safety and security of people and property at the hotel - Welcome and assist the guests, as the host of the hotel - Rounding, clocking, updating log - Assist guests and team members to write and compile incident reports - Attend to security-related issues in the hotel - Reporting to Security...

  • Sales Manager

    5 days ago


    Kuala Terengganu, Malaysia TY HOTEL Full time

    Sales managers develop sales and targeting strategies for a company. They manage sales teams, allocate sales resources based on the plans, prioritise and follow up on critical leads, develop sales pitches and adjust them over time, and maintain a sales platform to track all leads and sales. Di TY HOTEL merupakan bangunan lima (5) tingkat yang mana terdiri...

  • Duty Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Hotel Receptionist

    1 day ago


    Kuala Lumpur, Malaysia J Suites International Sdn Bhd Full time

    **Responsibilities** - Check guests in and out of their rooms - Verify guests’ payment methods during check-in - Provide guests with information about the hotel and local area - Maintain the record of guests that have checked in and out - Ensure general cleanliness of specified areas - Other ad-hoc duties **Requirements**: - At least 1 Year(s) of working...

  • Hotel Manager

    1 day ago


    Kuala Lumpur, Malaysia SB Plus Sdn Bhd Full time

    **Manager Job Scope**: **1. Operational Oversight**: - Supervise day-to-day operations, ensuring smooth and efficient operation. - Address and resolve guest issues promptly, maintaining a high level of customer satisfaction. - Act as the point of contact for emergencies, implementing crisis management protocols. **2. Staff Management**: - Coordinate and...

  • Manager On Duty

    3 days ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **職務編號** 24020933 **工作類別** Rooms & Guest Services Operations **地點** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地圖中查看 **工作編制** Full-Time **身處外地?** N **願意海外赴任?** N **職位類型 管理** Management - Marriott International...

  • Manager On Duty

    2 days ago


    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **职位编号** 24020933 **工作类别** Rooms & Guest Services Operations **地点** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地图中查看 **编制** Full-Time **远程申请?** N **重新安置?** N **职位类型** Management -...


  • Kuala Lumpur, Malaysia Else Kuala Lumpur Full time

    **About Us**: Locally-rooted but globally-connected, the Else brand is conceptualised as a modern day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture, complemented with world-class service and execution. Located in the centre of Kuala Lumpur’s creative-cultural core, Else Kuala Lumpur will be the brand’s...

  • Food & Beverage Manager

    Found in: beBee S MY - 3 weeks ago


    Kuala Lumpur, Malaysia DoubleTree by Hilton Hotel Kuala Lumpur Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Hotel Front Desk

    3 days ago


    Kuala Lumpur, Malaysia Smile Hotel Chow Kit Full time

    1) Perform all check-in and check out tasks 2) Greeting guests upon arrival and making them feel welcomed 3)Responds to guests enquiry & complaints in a timely and professional manner 4) To provide front desk services ti guest 5) To carry out duties as required by superior from time to time **Requirements**: 1) Good Attitude 2) Willing to learn and...