At Your Service Supervisor

5 days ago

Kuching, Malaysia Marriott International, Inc Full time

**Job Number** 23152565

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • At Your Service Agent

    5 days ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Job Number** 23152569 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean...

  • At Your Service Agent

    2 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Job Number** 24070533 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal...

  • At Your Service Manager

    3 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Job Number** 23154253 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the successful functioning of the department. Major responsibility...

  • Agent-at Your Service

    2 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24070533 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Operar la central telefónica para atender las...

  • Agent-at Your Service

    2 weeks ago

    Kuching, Sarawak, Malaysia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementOperar la central telefónica para atender las llamadas. Procesar los pedidos de los huéspedes para...

  • Agent-at Your Service

    2 weeks ago

    Kuching, Sarawak, Malaysia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementOperar la central telefónica para atender las llamadas. Procesar los pedidos de los huéspedes para...

  • At Your Service Manager

    4 days ago

    Kuching, Malaysia PERMATA BUMIMAS SDN BHD Full time

    Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. DESCRIBE UR COMPANY SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • At Your Service Manager

    2 weeks ago

    Kuching, Sarawak, Malaysia PERMATA BUMIMAS SDN BHD Full time

    Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.DESCRIBE UR COMPANYSPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Guest Services Supervisor

    3 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Job Number** 23142708 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, Jalan Tunku Abdul Rahman, Kuching, Sarawak, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Agent-at Your Service

    2 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **N. Posizione** 24088620 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una politica di pari...

  • Agent-at Your Service

    2 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Nº do Cargo** 24088620 **Categoria de emprego** Rooms & Guest Services Operations **Local** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que oferece oportunidades...

  • Agent-at Your Service

    2 weeks ago

    Kuching, Sarawak, Malaysia Marriott International, Inc Full time

    **N. Posizione** **Categoria la Posizione** Rooms & Guest Services Operations**Sede** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-Management- Marriott International applica una politica di pari opportunità. Crediamo...

  • Agent-at Your Service

    2 weeks ago

    Kuching, Sarawak, Malaysia Marriott International, Inc Full time

    No do Cargo Categoria de emprego Rooms & Guest Services OperationsLocal Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como princípios a...

  • Car Technician

    2 weeks ago

    Kuching, Malaysia Continental car service (Kuching) Full time

    Automotive Technician (Continental Vehicle) Keywords / Skills : Chief Automotive Technician, Car Engine Technician (Continental Vehicle) 2 - 3 years experience Job Description: Position: Automotive Technician (Continental Vehicle) Location: Kuching, Sarawak Working Hours / Days: 8.30am - 5.30pm (Mon - Fri) / 8.30am - 3.00pm (Sat) Responsibilites: - Basic...

  • Floor Supervisor

    2 weeks ago

    Kuching, Malaysia Hilton Full time

    Floor Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Maintenance Supervisor

    2 weeks ago

    Kuching, Malaysia PMW INDUSTRIES SDN BHD Full time

    Supervisors monitor the concrete finishing process. They assign tasks to finishers and take quick decisions to resolve problems. They may also pass on their skills to apprentices. The heart of PMW lies in providing the solutions for betterment of your life - helping brighten your roads, bring warmth to your homes, provide safety on the streets and keep your...

  • Floor Supervisor

    2 weeks ago

    Kuching, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • F&b Supervisor

    5 days ago

    Kuching, Malaysia Specialty Food Enterprise Sdn Bhd Full time

    **Location: Signature Madam Tang's Cafe (various outlets at Kuching)** **Job Scope / Responsibilities**: - Ensure compliance with standards of service and operating procedures. - Organizing, supervising and managing the staffs. - Enforce restaurant hygiene practice and regulations. - Be prompt to customer queries and feedback, ensure solutions and service...

  • Driver Supervisor

    3 weeks ago

    Kuching, Malaysia Marriott International, Inc Full time

    **Job Number** 24102586 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run daily reports (number of arrivals, departures), identify any special...

  • At Your Service Agent/telephone Operator

    4 days ago

    Kuching, Malaysia PERMATA BUMIMAS SDN BHD Full time

    Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits. DESCRIBE UR COMPANY SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent