Store Manager

6 months ago

Kuala Lumpur, Malaysia Lululemon Full time

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Store Managers build team capabilities to drive strategy and achieve key results for the business. This role is responsible for the talent acquisition strategy, ongoing people development and growth within their community.

Core Responsibilities of the Job

Leadership and People Management
- Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
- Establish a vision for the store, based on key metrics and initiatives, and ensure all team members are connected and informed.
- Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Manage the store’s hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.
- Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance.
- Engage in and drive career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth by sharing internal opportunities.
- Provide team member recognition, gap assessment, and overall performance documentation to support growth reinforce the career and personal growth of your team and address performance concerns..
- Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
- Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.

Guest Experience and Community
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.
- Lead dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
- Address emergent issues, including guest escalations and emergency requests.
- Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
- Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.

Working with Others
- Establish supportive and productive relationships with all team members in-store and within region.
- Collaborate with in-store team members to ensure optimal guest experience that values guests’ time and support store operations.
- Collaborate across stores or regions (e.g., regional and area calls with store service center [SSC] partners, with Regional Managers) on topics such as product feedback, community, and conversion.

Operations
- Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
- Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labor (including recruiting and training/development).
- Manage floor plan and make decisions to drive efficiency and effectiveness of floor operations.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.

**Budget Responsibility**:
Accountable for controllable budget; labor hours; annual sales plan target

**People Management**:
Leadership role directly responsible for all store employees (may delegate some aspects of management)

What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Leadership: Is able and desires to lead, influence, and inspire others; motivates, empow

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