Assistant Housekeeper

4 weeks ago


Kuala Lumpur, Malaysia Manpower Business Solutions (M) Sdn Bhd Full time

Job Summary - Assists the Executive Housekeeper with the planning, organization and supervision of the cleaning and maintenance of the floors. Specific responsibilities include guest rooms, corridors, pantries, floor service areas and fire escape stairs. Duties - Manages and coordinates daily housekeeping operations. - Manages supervisors and employees performing a variety of cleaning duties to ensure buildings remain clean and free of safety hazards. - Ensures services are cost efficient and complied with the contract terms; maintains records of all work performed. - Cultivates professional relationships with guests and ensures services are being performed in accordance with the housekeeping contract. - Ensures compliance to Shangri-La Group’s minimum quality and service standards of guest rooms. - Oversees janitorial budgets, supplies, and equipment purchasing and repairs. - Organizes, assigns, and coordinates workloads; leads assigned employees and contract vendors to perform custodial services. - Completes “Guest rooms Cleanliness Inspection Program” according to the Balanced Scorecard and audit requirements. - Motivates housekeeping team through training, counselling, coaching, and performance reviews. - Provides necessary skills & knowledge training to the housekeeping team to uplift the quality and level of staying experiences of the guests. - Handles guests’ complaints or dissatisfaction and provides necessary service recovery to delight guests. - Minimizes issues and safety risks by prioritizing tasks and ensures adherence to procedures, regulations, and guidelines. - Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures. - Ensures regular preventive maintenance and general cleaning are carried out in the rooms and corridors. - Supervises daily room assignments. Inspects all VIP rooms, guest floors, floor pantries and other areas daily. - Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff. - Personally conducts training as required and on a regular basis. - Monitors the implementation and progress of various training programmers on their effectiveness.
ManpowerGroup Malaysia is a known leader in innovative workforce solutions, creating and delivering high-impact services that enable our clients to achieve their business goals and enhance their competitiveness. With over 20 years of experience in Malaysia, we create unique value through a comprehensive suite of innovative solutions that help job seekers and clients win in the Human Age. By connecting its deep understanding of human potential to clients’ ambitions, we help organizations and individuals achieve more than they imagined. We power the future of work
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


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