Guest Services Assistant
3 weeks ago
Perform all check-in and check-out tasks
- Manage online, walk-ins & phone reservations
- Welcome guests upon their arrival, assign rooms & know-how the process of front desk
- Provide information about our hotel, facilities and places of attraction
- Liaise with housekeeping department to ensure all rooms are clean, tidy and ready for guest
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Undertake any ad-hoc duties assigned from time to time.
**Job Requirement**:
- Required language(s): English & Bahasa Melayu. Mandarin will be added advantage
- Required Skill(s): Customer Service, Hospitality, presentable & Record Keeping
- Salary package will commensurate with qualification and experience
- Fresh graduates are encouraged to apply
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,200.00 per month
**Benefits**:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- On call
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
Expected Start Date: 05/01/2024
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