Waiter / Waitress (Five Star Hotel)

4 weeks ago

Kuala Lumpur, Malaysia ManpowerGroup Full time

Company : Five Star Hotel

Location : Jalan Ampang, Kuala Lumpur

Job Scope:

- Serve food courses and alcoholic beverages to guests.
- Set tables according to type of event and service standards.
- Answer questions on menu selections.
- Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Record transaction in MICROS system at time of order.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Maintain cleanliness of work areas, china, glass, etc., throughout the day.
- Complete closing duties, including restocking items, turning off lights, etc.
- Present physical and accurate check to guest and process payment.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.

Benefits:

- Pre-Opening Experience / Certificate.
- Career Advancement.
- Competitive / Attractive Salary.
- Uniform provided.
- 5 days work per week / 45 hours.
- Medical, dental & optical coverage.
- Insurance coverage (GHS, GPA, GTL, CI)
- F&B staffs discount.
- Duty meals provided at our Cafe.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,400.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Meal provided
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

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