Manager Operations

2 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Business**:Collateral Services

**Open positions: 1**

**Role Title: Manager Operations**

**Global Career Band: 6**

**Location **_(Country / City)_**: Kuala Lumpur, Malaysia**

**Recruiter Name: Nana Nasruddin**

**Why join us?***

As part of the Global Markets Operations strategic model, HSBC have created a “Centre of Excellence” (CoE) for Operations processing in the Global Service Centre in Kuala Lumpur, Malaysia. The CoE supports multiple products and legal entities, providing utility type processes whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients, or which are deemed too complex to be migrated. A second site has been set up in Manila for contingency purposes, which sits under the governance of KL.
The Collateral & Valuations are responsible for the processing of all collateral related counterparty risk exposure management & the collate, distribution of client portfolio valuations and settlement of cash and interest. Products covered include all OTC derivative transactions & securities administered in London. These include locally booked interest rate, equity, credit & FX derivatives.
***

**The Opportunity**:
The key functions of this role include the understanding of:

- Input & maintenance of collateral legal agreement static.
- The investigation & resolution of all system feed exceptions.
- Production & monitoring of system market & regulation data reports.
- Understand the processes’ functions and objectives irrespective of Business Areas to be able to custom design the AMO
- Report layout for respective processes.
- Understand Management Information requirements and produce Weekly and Monthly MI reports for Management.
- Ensure timely and accurate reporting by all AMOs and MOs.
- Create Supporting Templates and prepare guidelines for Operations to use.
- Create and implement Leave Planner to Operation Teams and Compile Operation Teams’ Leave
- Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
- Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data’s.
- Need to be hands on with the processing and also in team management.
- Understanding of Global client valuation policy and ensuring that it is adhered to.
- Understand the changes in policy and its impact on the process and implementation of the changes in the process.
- Stake holder management, both internal and external.
- Ensuring highest quality of client service is maintained at all times.
- Understanding the underlying risk in the process and ensuring necessary steps are taken to mitigate or minimize them.
- Should be able to adapt to the constant regulatory changes that might happen and also understand its impact on the process.

**What you’ll do**:
**Impact on the Business/Function**
- Provide management oversight of Collateral management functions. Ensure meeting PLA agreed with business partners.
- Drive business initiatives including systems implementation to completion.
- Work closely with London, Hong Kong, Paris and New York business partners to implement the global strategic model. This involves building relationships between onshore and offshore teams to increase efficiencies and to create best practice.
- To work closely with Onshore business partners ensuring a high standard of communication maintained between teams.
- Develop potential staff and manage poor performer.
- Ensure processes complies with FIM.
- Ensure effective escalation procedures in place.
- Continuous review and improvement of processes to enhance controls and create efficiencies in service delivery.
- Strong focus on waste reduction.
- Create an environment of mínimal bureaucracy.

**Customers / Stakeholders**
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
- Customers are kept fully informed of progress.
- Periodical MI submitted accurately and in line with customer and business needs.
- Updates and procedural changes obtained and cascaded / recorded.
- Enhance systems and business knowledge relating to customers / processes and cascade to teams.

**Leadership & Teamwork**
- Monthly 1:1 to be completed regularly every month.
- Guide and provide feedback to staff on their development and ways of improvement that could enhance personal skills and knowledge to meet business objectives.
- Plan and discuss with staff on career development plan.
- Motivate and develop teams and subordin

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