Account Director

3 days ago

Kuala Lumpur, Malaysia Hogarth Worldwide Full time

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

As an Account Director you are a leader within the Client Services Department and are pivotal to the smooth running of the business. Our account handlers are responsible for client relationships, managing the team, building relationships with stakeholders and delivering against budgets and workflows. You should have a proven track record within account handling, have knowledge of industry best-practice and have a strong commercial acumen.

**Responsibilities**:

- Support the Business Director with business growth
- Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
- Work closely with Business Director on P&L, forecast, and budgeting
- Have financial responsibilities, including preparing cost estimates, signing off their cost estimates.
- Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
- Build relationships with key stakeholders, manage perceptions and expectations
- Liaise with Production/Creative team on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
- Understand how client, agency, and Hogarth relationships interact
- Proven ability to make informed decisions and problem-solve based on sound knowledge
- Resilience in working under pressure and adhering to tight deadlines

**Qualifications & Essential Skills**
- Min. 5-6 years of relevant experience
- Knowledge from working in a TV, print, or digital production role is preferred
- Worked on global brands
- Experience budgeting and forecasting
- Focus on continuous improvements, delivering excellent quality and high levels of customer service
- Agency experience managing international clients in multiple markets with multiple stakeholders
- Understanding of financial compliance procedures
- Experience of running an account team including resource planning
- Sound technical understanding of client requirements
- Commercial acumen and negotiation skills
- Prior people management experience
- Problem solver
- Good networking skills
- Prior experience working with China/ Chinese Market would be ideal

LI-CT3

**Diversity & Inclusion**

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

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