Tech Lead

3 weeks ago


Kuala Lumpur, Malaysia ManpowerGroup Full time

**JD for Tech Lead**
- Manage and lead a group of technical engineers to ensure to meet client’s target, monitor team performance and KPI track
- Review and manage open tickets to ensure proper follow up within SLA and provide technical and communication guidance
- Provide continuous technical and softskill training to junior engineers to ensure the Team is Up-to-date on the updates
- Document all incidents, technical problems, changes with relevant information to allow continuous improvement within the team
- Conduct NSAT review meeting with client to identify opportunities and come up with an action plan on how to improve the team performance
- Serve as an escalation point for troubleshooting, softskill and provide direction in resolution of escalated/complex issues, included incident and crisis management
- Attends client meetings and present current case analysis and team performance
- Conducts coaching to the team to discuss opportunities and action plan for improvement
- Experience in using Fiddler tool to analyze and interpret related HTTP/HTTPs log to identify and narrow down main root cause.

**SharePoint Online**
- Sharepoint Online Troubleshooting.
- OneDrive Sync Troubleshooting and log analysis.
- Knowledge and advanced troubleshooting on SPO Pages, Navigation, Webparts, Columns, Managed Metadata, Taxanomy.
- SPO Permissions, User profile Sync, UPA working, Sharepoint Properties.
- Modern and classic site behavior and experience.
- Good Understanding of SharePoint Designer 2013.
- Hands-on experience on Office 365/Onedrive/Sharepoint Online Admin Center.

**Teams**
- Identification and troubleshooting of SIP Log analysis, Turn Stun ICE, SFB Hybrid, Enterprise Voice Routing, Media Flow, Direct Routing and Telephony
- Operating system identification, navigation, configuration and troubleshooting
- Lync (SFB)2010 /2013/2015/2019 identification, navigation, configuration and troubleshooting
- Good understanding of SFB hybrid deployment and troubleshooting
- Expertise on Microsoft Teams
- Migrating users from SFB onprem to Teams
- Understanding of Call que and Auto Attendant
- Knowledge of log analysis: Ucapi, ETL, SBC, Polycom, CCE
- Security and Compliance in Office 365
- Deep understanding of Networking, Domains, Active Directory, Teams, etc.

**Exchange Online**
- Experience with and understanding of mail transport fundamentals (POP/IMAP/SMPT), as well as networking fundamentals.
- Experience with configuring mail clients (Outlook or other).
- Basic understanding of Active Directory, IIS and PowerShell.
- Overall understanding of Networking concepts, DNS, Routing, DHCP, Firewall, load balancers and other networking hardware’s.
- Basic understanding of Microsoft Windows Servers
- Basic understanding of Microsoft Exchange server or other mail systems
- Understanding of Auto discover / Outlook connectivity / OWA / ActiveSync / Mailbox Store / MRM / Public folders / EWS / Free-Busy / Mail routing / SMTP relay / Recipient configuration / e-discovery/Discovery search.
- Understanding cloud computing and services offered, on-premise vs online ecosystem (basic understanding of integration of the two)
- Understanding of tools used with Exchange: Netmon;NETSH, EXRCA, ADSIEDIT, LDP, Fiddler, MFCMAPI, ESW Editor, Outlook Logging (ETL), Protocol Logging, Message tracking logs & analyzer

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM10,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- MS Exchange Online: 1 year (preferred)
- Sharepoint Online: 1 year (required)
- Power BI: 1 year (preferred)
- Active Directory: 1 year (preferred)
- EOP: 1 year (preferred)
- DNS: 1 year (preferred)
- Shared Mailbox: 1 year (preferred)
- M365: 1 year (preferred)
- AAD conditional access: 1 year (preferred)

**Language**:

- Mandarin (required)


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