Retail Supervisor

6 months ago


Kuantan, Malaysia 3E Worldwide Sdn Bhd Full time

Provide guidance and support the team members, fostering a positive work environment.
- Train new employees on company policies, product knowledge, and customer service expectation.
- Manage staff break hours to ensure adequate coverage during peak hours.
- Monitor attendance and timekeeping, addressing any issue promptly.
- Coordinate breaks and rotation to optimize staff productivity.
- Maintain open and active communication channels with staff and management.
- Implement and reinforce customer service standards among team.
- Handle escalated customer issues and ensure resolutions are reached promptly.
- To ensure customer complaints or feedback been address.
- Relay information on promotion, product updates, and operational changes to the team.
- To ensure promotional material and banners are up to date.
- Order and follow up on product and do frequent replenishment on shelves.
- To ensure proper stock levels on the sales floor.
- Conduct regular stock checks and assist in inventory reconciliation.
- To ensure all displays are well organized and visually appealing.
- To ensure product arrange logically by categorized, size and colour. To ensure high demand items place prominently. To ensure balanced distribution of products to prevent overcrowding or empty shelves.
- To ensure the check out process efficient, organized and POS system working correctly.
- To ensure sales target being met for the current period.
- To ensure compliance with company policies and operational guidelines.
- To ensure fitting rooms are tidy and well organized.
- To ensure mirror, lighting, and other fixtures are good working.
- To ensure outlets clean and well maintenance.

**Salary**: RM1,900.00 - RM2,200.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- What's your expected salary?

**Experience**:

- Sales: 3 years (preferred)


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