Admin Sales

4 weeks ago


Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

Role Title : Subject Matter Expert (CDPU- Central Data Processing Unit)
- Work From Office mode
- Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services)
- Salary Package : Up to RM 2200 (Basic Pay), Up to RM300 (Incentive)
- Medical & Hospitalization entitlement
- Training is provided
- Fully vaccinated applicants only
- Able to start immediately
- Operation Hours : Monday to Friday: 09:00AM to 06:00PM
- : Alternate Saturday : 09:00AM to 06:00PM

JOB DESCRIPTIPON
- Ensure there are zero pending cases from the team leader and Telesales queues in CRM system
- Must be skilled and good in EXCEL, PIVOT and FORMULA
- Must be able to read/write and speak fluently in Bahasa and English
- Able to work independently and as a team
- Establish work priorities according to the urgency of the cases and liaise with agents to monitor the cases in database
- Guide, coach and managed inappropriate creation of cases by the agents
- Ensure relevant processes and procedures are adhered according to cases
- Monitor, suggest and continuously improving department’s processes and product awareness
- To implement and recommend elements that can contribute to the improvement of agents’ case escalations
- To submit the daily operations reporting to the client/internal management **Assist to monitor/manage Real-Time agents’ call**:

- Ability to work extra hours if required
- To cross support the Operations within the team

Pay: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift
- Early shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Administrative: 1 year (preferred)

Expected Start Date: 06/19/2024


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