Key Account Executive

3 weeks ago


Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time

6 months contract role (renewable)
- Work Location: Kerinchi, Bangsar South (Public transport reachable)
- Working hours: Monday - Friday; 830am - 530pm

**Responsibilities**:

- Account Management, to manage portfolio of existing customers, make telephone calls regular timely cycle and to secure new business (serving corporate clients, relationship building, cross selling/upselling products and services)
- Understand customer's objectives, buying criteria and decision making processes and form long term business relationships in order to leverage revenue from the relationship and promote our company as a quality supplier
- Negotiate price and volume discounts in accordance to our policy and liaise with support staff to ensure customer retention and continued business.
- Identify and gain new business through a sustained program of cold calling and follow up on referrals/leads
- Problem solving: Customer complaints, responding and satisfying client sales and post sales requirements.

**Job Requirements**:

- Minimum 2 years of relevant experience and above
- Preferred skill(s): Call Center background, Customer Service, CRM module in logistics fields, sales and account management experience
- Possess excellent verbal and written communication skills in English
- Strong interpersonal skills
- Result driven and works well with KPI
- Comfortable working with different modes of communication for liaison work (Primarily Phone)


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