Trainer Native Japanese/ Local Malaysians Mandarin

**Role**:Technical Trainer

**Timings**:Rotational Shifts (Permanent)

**Industry**:Internet / Ecommerce

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Sales Training Process Training Japenese Training Management Proficient in the Mandarin language
- Basic salary: RM9,000 - RM14,000

Location: LV, Georgetown Penang

Shift: 24/7 Rotational

DOJ: March 2024

HC Required : 4HC (Japanese)

Requirement:
Native Japanese

Specific Experience : Preferred Trainer experience and travel experience.

Education: Above Diploma + working experience more than 3 years. Bachelor’s degree fresh graduate is applicable.

English Assessment : B2
- Trainer
- a. Language: Mandarin and English
- b. Specialization: Customer Service background
- c. Target Onboarding Date: ASAP
- d. Salary Range: 5,500 - 6,500
- e. Location: Georgetown, Penang
- f. Type: Full-time
- g. Shift: possible 24/7
- Requirements.
- Degree in discipline or equivalent diploma
- At least 2 years training experience
- Fast learner and independent
- Customer Service knowledge and/or experience is strongly preferred.
- Proven experience as corporate trainer in the customer service industry.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new techniques in corporate training.
- Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset.
- Affluent communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities

Responsibilities.
- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & train trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.