Associate Manager, Client Care Centre

3 days ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Asia-Malaysia-Bukit Jalil KL

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 09/Feb/2024, 5:42:59 AM

**Unposting Date**: 23/Feb/2024, 5:59:00 PM

**Role Responsibilities**

Job Summary

Strategy
- Ensures that the relevant sourcing strategies are kept updated and current, focusing on commercial value generation, TPRM, Strategic Vendor Management and sustainability in line with the Bank’s strategy and corporate business plans.
- Optimise management of end-to-end supply chain, increasing deal commercial value, managing risks in a way that gets to market quickly and in line with the Bank’s sustainability priorities.
- Contribute the development a clear vendor strategy aligned to the priorities of Technology categories
- Proactively engage with assigned stakeholders to understand Vendor needs, challenge current thinking and strengthen vendor management as a strategic advantage for the function.
- Ensuring enhanced governance and controls to protect the Groups assets and stakeholders in relation to vendor decisions.
- Implement the Bank’s sustainability strategy throughout our vendor portfolio.
- Participate in regular pipeline reviews ensuring alignment with the business.
- Support contract remediation and dispute resolution of existing relationships up to and including exit management if required.

Business (Commercial And Contracting)
- Accountability for establishing and achieving assigned project timelines, partnering strategies and commercial goals through effective resourcing, and partnering with Technology and Corporate Services categories
- Establish and maintain effective stakeholder engagement demonstrating value to the assigned businesses through joint innovation on efficiency, supplier risk, sustainability, and compliance matters
- Influences the buy decisions - Approves ePros/ purchase requisitions
- Lead complex deal negotiation including Outsourcing, where the inherent risk is medium to High
- Manages complex competitive sourcing tender with an estimated deal value of 1m>2.5m USD without supervision
- Influences the internal and third party decisioning regarding contracts completion, plays a lead role in brokering the parties to reach complete the agreement. Fronts discussions regarding strengths and weaknesses of the agreement as applies to commercial elements.
- Leads the contractual negotiation with the supplier, accurately interprets contractual terms into risks, and supports the closing of contractual blockages through to completion
- Meets or exceeds saves targets

Processes
- Ensure that supplier partnering strategies incorporate the needs of the assigned stakeholders, leveraging existing SCB suppliers as appropriate to reduce lead-times.
- Work collaboratively with the wider SCM team to ensure effective and efficient service delivery for the business
- Embed the Sustainability agenda into contracts as appropriate.
- Ensures Strategic vendors are managed in accordance with the VM process and needs of the assigned functions and stakeholders

People & Talent
- Promote environment which encourages teamwork and where people want to works
- Developing talent within the agreed growth plan

Risk Management
- Support and execute necessary actions and deliverables to meet existing and new regulatory requirements that relate to the assigned supplier base.
- Support risk reviews for SCM and implement corrective actions as required.
- Ensure effective escalation for all blockages, risks, issues or non adherence to Group Policies
- Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements
- Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct
- Take personal responsibility for understanding the risk and compliance requirements of the role
- Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture

Governance
- Drive process changes to simplify the sourcing process or to accommodate the specific needs of the supported business unit
- Supports overall governance within the assigned portfolio of Third Party Risk Management activities (covering internal and external outsourcing, and vendor management) leveraging the central TPRM and Vendor Management delivery teams.
- Manage cases of non-compliance with due regard to the risks involved
- Provide counsel and leadership to stakeholders across the business functions within the region in support of procurement, vendor management, outsourcing and contract management and other SCM related queries.

Regulatory & Business Conduct
- Displ

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