Global Invoice Processing Supervisor

2 weeks ago

Kuala Lumpur, Malaysia BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Summary**:

- Reports to Global Invoice Processing Manager
- Responsible for supervising a team of approximately 10 to 15 invoice processors in their day-to-day activities), ensures the defined service level agreements are met and is accountable for driving a culture of service excellence

**Essential Duties & Responsibilities**:

- Supervise the entry and adjustment of invoices, debit and credit memos ensuring invoices are recorded accurately and processed in a timely manager
- Perform data entry/ keying into payable systems, as required
- Ensure invoices are coded to the correct GL accounts and VAT codes and the level of invoice accuracy needed
- Oversee the processing of information and coding to facilitate the recording of journal entries in the GL
- Maintain a high performing, highly motivated team, ensuring that staff receive the training appropriate to their needs / abilities
- Provide staff coaching and reviews and approve employee performance evaluations for completeness / fairness
- Review & resolve invoice processing exceptions
- Plan, organize team members to ensure that customer service expectations are met or exceeded
- Provide leadership to invoice processors to ensure completeness and accuracy
- Work in partnership with in-country personnel to address and resolve issues as they surface and enforce the adoption of the agreed channel strategies
- Work in partnership with Customer Services to ensure the Invoice Processing workload is effectively distributed across the two functions
- Ensure record retention, tracking and reporting for tax purposes in accordance with policy
- Identify and present solutions for continuous process improvement
- Review and propose changes to Accounts Payable policies and procedures as dictated by market and company changes and/or industry, in addition to changes in personnel, department practices and systems
- Support the transition of additional countries into the Shared Service Centre
- Provide input into performance metrics

**Qualifications**:

- Expert in the Invoice Processing functional area and proficient in the end-to-end Accounts Payable process
- Understanding of Accounts Payable best practices
- Excellent customer service skills
- Ability to plan, assign and direct work; ensuring strict deadlines are met
- Understands change and people management
- Good analytical and interpersonal skills.
- Excellent written and oral communication skills. Ability to address employee needs and resolve problems, which strong people skills

**Education & Experience**:

- Minimum 5 years Finance experience, with a minimum of two-years functional Accounts Payable Team Leadership experience
- Bachelor’s Degree, preferably in Accounting or Finance desirable
- Working knowledge of general accounting practices desirable
- Experience with presentations
- Knowledge of AP technology desirable

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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