P2p Subject Matter Expert

3 weeks ago

Selangor, Malaysia GSK Full time

**Site Name**: Malaysia - Petaling Jaya

**Posted Date**: Jan 24 2024

The role of the P2P Subject Matter Expert is to support the P2P and O2C SDL working with internal and external customers regarding P2P processes & operational related matter, KPIs, etc and also working in alliance with GSK Operations Team to resolve issues with efficiency. This person will be responsible for the monitoring and control of the lead and lag metrics, documentation and triage of incidents and other support requests for APAC markets.

This role requires knowledge of P2P in terms of processes and SAP system.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

- Monitor day-to-day P2P operation for APAC markets, driving to positively impact Key Performance Indicator (KPI´s) and customer experience.
- Keep invoice workflow management under healthy control via working closely with GSK Operation Team, business users, Service Delivery Lead, Competency Center, IT etc to ensure invoice workflow is resolve at accurately and timely manner.
- Escalate process/systems exceptions and ongoing systems issues to Service Delivery Lead, Operation Performance Lead, FRMC and/or GPO etc, to make sure it will be addressed and resolved in a timely manner, on both interim and long-term solution perspective.
- Acting as a Subject Matter Expert for other teams including strengthening GSK Operation Team’s knowledge with good understanding of P2P systems and process to support issue resolution.
- Supporting Service Delivery Lead to
- resolve customer issues escalated by the business, including provide detailed documentation, action plans to avoid recurrences and propose any changes needed in current ways of working. Reviewing process documents and providing trainings when necessary.
- Build network and engaging with customer on P2P performance process challenges and improve awareness on P2P E2E Support Model. Bring business users challenges observation to relevant parties for their support on improving customer experience / support model.
- Review and monitor controls to ensure operation compliance and drive remediation action plan to ensure risk are mitigated. Act as control expert for P2P and ensuring GSK Operation Team’s understanding of control, testing & monitoring is embedded within GSK Operations Centre. Recommend control design improvement to Risk & Compliance Team.
- Participate ad hoc discussion including generate P2P related reports for analysis upon request.

**_ Why you?_**

**Basic Qualifications**:

- 3+ years' experience with Accounts Payable (procure to pay) processes.
- Degree in Finance/Accounting.
- SAP Proficiency.
- Microsoft skills (i.e. Excel, Words, Power Points etc.)

**Preferred Qualifications**:

- Experience working in a Shared Service or hub environment
- Proficiency in Mandarin (to support Mandarin speaking markets).
- Agile and adaptable.
- Excellent analytical skills. Ability to identify and resolve problems.
- Excellent communication skills and ability to interact with and influence users/vendors remotely.
- Ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver services (Local Market, BPO, Functional team, GPO etc)
- Ability to adjust and adapt to situations in a timely manner.
- Motivated self-starter, proactive with initiative to work and learn
- Ability to multitask and use various tools simultaneously.
- Ability to maintain high standards of work while under reduced supervision.

**_ Why GSK?_**:
**Why Us?**

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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