Pet Care Consultant

5 months ago

Kuala Lumpur, Malaysia HASHTAG PET SDN BHD Full time

**About Us**:
We are established Pet Store at Klang Valley, currently we have 5 outlets named Only Pets and still growing. We’re retailing wide varieties of pet food, pet accessories, pet beauty products, pet clothing, pet healthcare products, small animal’s livestock and personalized pet services.

**Position Overview**:
We are seeking a dedicated and enthusiastic Retail Assistant to join our team at ONLY PETS. As a Retail Assistant, you will play a pivotal role in providing exceptional customer service, maintaining a well-organized store environment, and promoting the well-being of our furry and feathered friends. If you are passionate about pets, enjoy interacting with customers, and thrive in a dynamic retail setting, we encourage you to apply.

**Key Responsibilities**:
**Customer Consultation**:Engage with customers to understand their specific needs and preferences regarding pet care.
Provide personalized advice on pet nutrition, grooming, health, and overall well-being.

**Product Knowledge**:Stay informed about the latest pet care products, including food, supplements, toys, and accessories.
Educate customers on the features and benefits of different products.

**Pet Health and Wellness**:Offer guidance on preventive care measures, vaccinations, and regular veterinary check-ups.
Provide information on common health issues and recommended treatments.

**Behavioral Advice**:Advise pet owners on behavior training, socialization, and methods to address common behavioral challenges.
Recommend appropriate training tools and resources.

**Grooming Recommendations**:Recommend grooming services and products based on the specific needs of different pet breeds.
Provide tips on at-home grooming practices.

**Dietary Planning**:Assess individual pet dietary requirements and recommend suitable pet food options.
Provide guidance on feeding schedules and portion control.

**Product Demonstrations**:Conduct product demonstrations and answer customer questions about how to use various pet care items.
Showcase the benefits of specific products through hands-on demonstrations.

**Health and Safety Standards**:Promote awareness of health and safety standards for pets, including proper housing, exercise, and hygiene.
Advise on the importance of pet identification and microchipping.

**Customer Education**:Conduct workshops or seminars on pet care topics to educate pet owners in the community.
Create informational materials or blog posts to share valuable pet care tips.

**Problem Resolution**:Address customer concerns or issues related to pet care products and services.
Collaborate with the customer service team to ensure timely resolution of complaints.

**Inventory Management**:Monitor inventory levels of pet care products and communicate with the purchasing department to restock as needed.
Ensure that products are properly labeled and priced.

**Promotions and Sales Support**:Collaborate with the marketing team to create promotional materials and campaigns.
Support sales efforts by providing expert advice during customer interactions.

**Collaboration with Veterinarians**:Build relationships with local veterinarians and collaborate on pet health initiatives.
Refer customers to veterinary professionals when necessary.

**Qualifications**:

- Previous experience in pet industry is preferred.
- Must possess a Degree in the related courses such as Animal Science, Zoology, Veterinary, etc
- Possesses own transport and able to travel around Klang Valley.
- Passion for and knowledge of pets and pet care.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work weekends and holidays, as needed.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Fixed shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- Bahasa (preferred)

License/Certification:

- Driving License (required)

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