Retail Receptionist

1 week ago

Kuala Lumpur, Malaysia Emax Beaute International Sdn Bhd Full time

**Outlet Receptionist**

The main role of a Receptionist is to deliver and assure the best experience to all walk-in customers. On top of it, the person is responsible to work with Outlet Manager and actively collaborate with the Operations Team to ensure daily operations are run smoothly and also seek guidance from the Receptionist Manager in areas of compliance with company policy and standards.

**Key responsibilities**

**Operation**
- Ensure adherence to the latest operation standard operating procedure (SOP) which include outlet upkeep & maintenance, store operation processes and inventory management where the Receptionist Manager will conduct briefing from time to time. Briefing may be in the form of verbal or written format. It is therefore the responsibility of the Receptionist to ensure that she will keep herself updated with the latest information.
- Daily opening and closing of the store which includes ensuring in-store facilities are in good condition, housekeeping and pre-treatment preparations for the customers
- Update with and prepare for any program or initiatives including marketing information, launches and events.
- Ensure store front, digital content and merchandising are well displayed according to brand guidelines and the entire outlet is hygienically maintained with strict adherence to the current health requirements as well as "Feel at Home".
- Ensure timely inventory management which includes accurate inventory taking, replenishment and management according to shelf life.
- Prepare and update outlet manpower for the purpose of shift and overtime arrangement
- Appointment slots pre-arrangement based on outlet manpower availability
- Support Outlet Manager in generating reports which may be required
- Proactively and regularly share information with the Receptionist Manager on areas that will improve store operation efficiency

**Customer Experience**
- Comply with customer experience standards in order to provide best in-store service which may include perform a checklist of tasks that how customer should be served and what customer should expect the moment the customer arrives at the store
- Handle and attend to customer appointments which include reminders and follow-ups based on a set of guidelines
- Attend to any inbound customer calls on enquiries
- Proactively share experience and feedback with the Receptionist Manager on areas that will improve customer journey and experience.

**Essential Skills And Competencies**
- Minimum SPM holder with 1 year in hospitality industry
- Excellent communication and interpersonal skills
- Ability to adapt communication style to different target audience.
- Enthusiastic and a self-starter with a strong drive for customer satisfaction and excellence
- Demonstrates a strong curiosity to learn, sense of urgency, agility and a genuine commitment to deliver the best performance
- Ability to communicate in English, Bahasa Malaysia and Mandarin is preferred.

**Salary**: RM2,000.00 - RM3,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Receptionist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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