Customer Onboarding Officer

3 weeks ago


Kuala Lumpur, Malaysia INSTAPAY TECHNOLOGIES SDN. BHD Full time

Help new Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions.
- Responsible for building rapport and relationships with the customers in a professional manner.
- To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
- To be part of team setting up help desks at customer workplace for resolution of customer queries.
- To ensure customer’s requests, enquiries and complaints are attended and responded in a timely manner, and to provide first call resolution.
- To handle registration, KYC process and enquiries efficiently, courteously and professionally.
- To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
- Complying with Instapay’s Core of Standard behavior.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (required)



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