Quality Assurance Specialist Bilingual

3 days ago


Kuala Lumpur, Malaysia Wipro limited Full time

**JOB DESCRIPTION**:

- Meet the Minimum Skills Requirements as a monitor.
- Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy.
- Provide feedback to the Analysts.
- Provide feedback to the Trainers (as appropriate)
- Implement process / analyst corrective action as required.
- Generate the accuracy scores and send the report to all concerned.
- Maintain ‘program quality’ related client interactions.
- Good product knowledge supported with excellent communications & presentation skills.
- Basic understanding of MS Office tools (Word, PowerPoint, Excel)

**REQUIREMENTS**:

- Diploma or a Bachelor’s degree in any discipline.
- At least, 2 years industry experience in Quality Assurance.
- Native Language skills of C1 and above.

English language skill of B1 and above CEFR equivalent.
- Prior Product Specialist experience preferred.
- Experience with implementation of corrective action programs.
- Knowledge of tools, concepts, and methodologies of QA.

**Work hours**:

- Hybrid : Mon = 10am to 7pm and Tues to Fri = 9am to 6pm

**Work Location**:

- Kuala Lumpur (Accessible via Public Transport LRT/KTM)

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Quality Assurance: 2 years (required)

**Language**:

- English (preferred)
- Mandarin (required)



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