Quality Assurance Specialist Bilingual

6 days ago


Kuala Lumpur, Malaysia Wipro limited Full time

**JOB DESCRIPTION**:

- Meet the Minimum Skills Requirements as a monitor.
- Assess the quality and accuracy of the calls monitored, including financial and compliance accuracy.
- Provide feedback to the Analysts.
- Provide feedback to the Trainers (as appropriate)
- Implement process / analyst corrective action as required.
- Generate the accuracy scores and send the report to all concerned.
- Maintain ‘program quality’ related client interactions.
- Good product knowledge supported with excellent communications & presentation skills.
- Basic understanding of MS Office tools (Word, PowerPoint, Excel)

**REQUIREMENTS**:

- Diploma or a Bachelor’s degree in any discipline.
- At least, 2 years industry experience in Quality Assurance.
- Native Language skills of C1 and above.

English language skill of B1 and above CEFR equivalent.
- Prior Product Specialist experience preferred.
- Experience with implementation of corrective action programs.
- Knowledge of tools, concepts, and methodologies of QA.

**Work hours**:

- Hybrid : Mon = 10am to 7pm and Tues to Fri = 9am to 6pm

**Work Location**:

- Kuala Lumpur (Accessible via Public Transport LRT/KTM)

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Quality Assurance: 2 years (required)

**Language**:

- English (preferred)
- Mandarin (required)



  • Kuala Lumpur, Malaysia Hydron Holdings Full time

    **Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time

    Key ResponsibilitiesWe are seeking a detail-oriented and organized Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the quality of services provided by agents, identifying areas for improvement and developing strategies to enhance customer satisfaction.Your key...


  • Kuala Lumpur, Malaysia Pos Malaysia Berhad Full time

    **Quality Assurance Specialist (QA)** At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team - someone who is up for the transformation challenge and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hexxon Development Sdn. Bhd. Full time

    Job DescriptionThis role is for a Quality Assurance Specialist at Hexxon Development Sdn. Bhd.Job OverviewResponsibilities include ensuring high-quality construction documents and maintaining control over quality assurance processes.Key ResponsibilitiesManage, coordinate, and monitor document controllers to ensure efficient delivery of project...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Percetakan Tenaga Sdn Bhd Full time

    We are seeking a skilled Quality Assurance Specialist to join our team at Percetakan Tenaga Sdn Bhd. In this role, you will be responsible for monitoring and improving the quality of our operational processes and outputs.As a Quality Assurance Specialist, your responsibilities will include designing quality standards, inspecting materials, equipment,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALPHAWAVE INNOVATIONS SDN. BHD. Full time

    About the RoleThis is an exciting opportunity to join our team as a Quality Assurance Specialist. In this role, you will be responsible for creating and executing test cases, defect tracking and reporting. You will also have the opportunity to participate in cross-functional team meetings to provide quality assurance insights and recommendations.You will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Full time

    Testing and Quality Assurance Specialist Job SummaryWe are seeking a detail-oriented Testing and Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in software testing and a proven ability to identify areas for improvement and implement process enhancements to ensure quality excellence.The successful candidate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bank Pertanian Malaysia Berhad (Agrobank) Full time

    Credit Quality Assurance SpecialistWe are seeking a highly skilled Credit Quality Assurance Specialist to join our team. As a key member of the credit review team, you will play a critical role in ensuring the quality of our credit decisions and managing risk.Key ResponsibilitiesAnalyse credit quality data to identify trends and areas for improvement.Develop...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sandvine Full time

    The Software Quality Assurance Specialist will play a critical role in ensuring the quality of our products. Key responsibilities include executing manual tests, analyzing results, and entering product defects in JIRA. The ideal candidate will have strong analytical skills and experience in software testing.Key Responsibilities:


  • Kuala Lumpur, Kuala Lumpur, Malaysia PricewaterhouseCoopers International Full time

    PricewaterhouseCoopers International is committed to upholding the highest standards of independence and compliance. Our team works closely with various departments to ensure that our firm adheres to regulatory requirements while maintaining the trust of our clients and stakeholders.As a Quality Assurance Specialist, you will be responsible for ensuring the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PwC Malaysia Full time

    Job Description:The Quality Assurance Specialist will be responsible for monitoring and reporting on quality metrics and audit quality indicators, as well as facilitating root cause analysis for quality issues. This individual will also liaise with quality review teams from PwC Network, regional RISQ team, and regulators to ensure compliance with network...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solutions Full time

    As a Quality Assurance Specialist at Abhidi Solutions, you will play a critical role in ensuring the quality of our software products.Your key responsibilities will include monitoring team activities, guiding the team when necessary, developing automation scripts in Selenium and Appium, and possessing excellent communication skills in English.This is an...


  • Kuala Kurau, Perak, Malaysia SBH Perak Agro Aquaculture Full time

    Job DescriptionAs a Quality Assurance Specialist, you will be responsible for ensuring the highest standards of quality in our shrimp farming operations. This includes verifying personal hygiene of production staff, facility sanitation, and equipment cleanliness.You will also conduct scheduled audits to ensure compliance with regulatory and company...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Columbia Asia Hospital - Setapak Full time

    At Columbia Asia Hospital - Setapak, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality management system, you will be responsible for coordinating, implementing, and monitoring quality systems and risk management in support of our hospital business strategy, goals, and objectives.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Koong Woh Tong Sdn Bhd Full time

    About the RoleThis position is responsible for ensuring the quality of our products meets the highest standards. As a Quality Assurance Specialist, you will be working closely with our production team to implement and maintain Standard Operating Procedures (SOPs) that align with ISO 22000, GMP, HACCP, HALAL, and Food Safety Standards.You will also be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The eCEOs Full time

    The eCEOs WP is a leading IT consulting firm that provides cutting-edge solutions to various industries.About the JobWe are looking for a Senior Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the highest quality of software products by designing and implementing automated testing frameworks.Key...


  • Kuala Lumpur, Malaysia Allianz Malaysia Full time

    30663 | Customer Services & Claims | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** **Key Responsibilities** - Provides actionable data and feedback to Customer Service Associates/Team Leads and managers. - Accompany evaluations with meaningful and constructive feedback identify potential corrective or prevention...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

    Language Quality Assurance (Vietnamese Speaker) - Trust & SafetyAbout Us: TikTok is a fast-growing social media platform that empowers users to express themselves and connect with others. At TikTok, we are passionate about creating a safe and enjoyable user experience.We are seeking a highly skilled Language Quality Assurance Specialist to join our Trust &...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    About This Opportunity:We are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member, you will participate in testing business requirements and iterative development, including functional testing, performance testing, interface testing, unit testing, etc.Key Responsibilities:Develop testing plans, design test cases, execute...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bytecenture Consulting Sdn. Bhd. Full time

    This position at Bytecenture Consulting Sdn. Bhd. is focused on software quality assurance and testing. As a key member of our QA team, you will work collaboratively with developers to ensure software meets requirements.Key ResponsibilitiesDevelop, document, and execute test cases to ensure software quality.Work closely with developers to understand software...