Position: Customer Service Executive

16 hours ago


Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

**Position: Customer Service Executive ( Thai Speaker)**

**Tenure: 1 Year contract ( Renewable Basis)**

**Salary: RM 4500 to RM 5000**

**Working Location: Petaling Jaya**

**Working Hour/days: Rotational Shift**

**Responsibilities**:

- Act as point of contact provide consultative support on agencies and advertisers accounts.
- Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction.
- Improve internal efficiency and customer satisfaction by proactively identifying opportunity to optimize existing or new processes and tools.
- Educate advertisers on product usage, from the basics to best practices.
- Troubleshoot and resolve complex cases
- Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through outbound calls if needed as well reach out to problematic advertisers via telephone to provide solutions.
- Promoting advertising opportunities on in-scope TikTok products based on agreed scripts and scenarios.
- Maintaining the quality of provided service by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.
- Concern for maintaining the quality of the provided services by initiatives to enhance activities and to promote customer satisfaction with the set qualitative and quantitative performance indicators.

**Job Requirements**
- Minimum Degree holder
- Minimum one year customer service experience with digital marketing is preferred
- Good in native language and English communication due to business needs.

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Thai (preferred)



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