Risk Operation Specialist- English Support

2 weeks ago


Petaling Jaya, Malaysia Teleperformance Malaysia Full time

**Job Details**
- Company: Teleperformance Malaysia
- TP Code: ID-T001-TT-ROS-EN-0814
- Job Title: Risk Operations Specialist
- English/Bahasa Malay
- Location: Petaling Jaya, Selangor
- Shift: 5 working days (Rotational shift)

**Job Highlights**
- Work Life Balance Environment
- Young, energetic, and supportive team
- Diversified and inclusive culture

**Overview**

So, what will you be doing as a Risk Operations Specialist?

As a Risk Operations Specialist, your primary responsibility will be to effectively manage and mitigate risks within an organization. You will also be responsible for investigating and solving Fraud and Chargebacks related to and caused by payment related issues.

**Your Responsibilities**
- Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.
- Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to evaluate if is a potential fraud. Case source included model, blacklist backtrack and so on.
- According to different business line, the key element may differ. Analyst is required to understand the business model of every business line to make accurate risk evaluation. Post manual review is focused on user behaviour analysis where it is not only looking at single transaction.
- Standard SOP will be provided with immediate action to share fraud trend instantly to fraud strategy team.
- User analysis steps, actions and result will be included in SOP. At the same time, SOP will constantly update and amend to achieve high accurate case check.
- Pending review is referring to transaction being hold for x hours during time of transacting. Those transaction will be sent to manual pending review for analysts to evaluate the risk level before accepting it.
- Focus on handling customer escalation cases rejection reason check, user analysis and reply user with standard reply.
- According to SOP, follow the action stated for relevant result including proactive whitelist, release user and document submission action
- To complete the chargeback case within SLA/Pre-set time given, ensure all the representment documents are gathered correctly and match the case with chargeback reason.
- Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions

**Requirements**:

- Minimum Degree in accounting, finance relevant with Fraud, Chargeback and Appeal
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
- Working experience (at least 1- 3 years) with Fraud Manual Review, User Appeal and Trend Analysis operations experience is preferred.
- Strong analytical and research skills
- Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
- Experience in Payment services and Fraud and Risk Operations is an added advantage where included CCDC, PAYPAL, E-wallet and so on.
- Experience in Microsoft Office Suite is preferred.
- Preferably to have a typing speed of at least 40 words per minute

**Who is Teleperformance Malaysia?**

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

**Why join us?**

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.

Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude.

At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, plenty of opportunities for learning and development. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed.

So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for

**#FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia,#CareerGrowth, #Prom



  • Petaling Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Risk Operation Specialist - English Location: Petaling Jaya, Malaysia. **Salary**: RM 3500 - 4,000 Language: English (Malaysians) Headcounts: 40 Work Hour: Rotational shift Joining Date: ASAP Education: Bachelor degree in Accounting, Finance relevant with Fraud, Chargeback and Appeal Position &Responsibilities: - Focus on appeal cases...


  • Petaling Jaya, Malaysia Novartis Full time

    394740BR **Tax Operations Specialist**: Malaysia **About the role** Tax Ops Specialist is a vital member of the finance team and is responsible for ensuring accurate and compliant tax reports and filings. This role involves analyzing financial data, preparing tax returns, and providing insights on tax-related matters. The Tax Ops Specialist collaborates...


  • Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time

    Job SummaryWe are looking for an experienced Integrity Risk Specialist to join our team at Sime Darby Property. The successful candidate will be responsible for identifying, assessing, and mitigating integrity risks within the organization.Key ResponsibilitiesIntegrity Risk ManagementManage and keep up-to-date the ABC risk assessment methodology of the...


  • Petaling Jaya, Selangor, Malaysia DHL Germany Full time

    Job DescriptionWe are seeking a highly skilled Credit Risk Specialist to join our team in DHL Germany.About the RoleThe successful candidate will be responsible for ensuring that Dunning was successfully triggered and monitoring the ICCC stop credit process, aligning with Collection GSOP and Strategy.They will analyze accounts in ICCC Stop credit to reduce...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    About the Role:Agensi Pekerjaan JobScoper Sdn. Bhd. is seeking a highly skilled Customer Service English Speaker to join our team. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Handle inbound calls...


  • Petaling Jaya, Selangor, Malaysia QBE Insurance Group Full time

    About the Role:We are seeking a highly skilled Risk Engineering Specialist to join our team. As a key member of our risk management department, you will be responsible for conducting commercial surveys, analyzing risks, and providing expert recommendations to support business growth.Your Key Responsibilities:Conduct thorough on-site surveys to identify...


  • Petaling Jaya, Selangor, Malaysia CARSOME Full time

    Job Description:CARSOME is seeking a highly skilled Risk Management Specialist to join our team. As a Group Manager, Risk, you will be responsible for developing and implementing an effective Enterprise Risk Management (ERM) framework that aligns with the company's vision and objectives.Your Responsibilities:Develop and maintain an ERM framework and...


  • Petaling Jaya, Selangor, Malaysia DZSIGN SOLUTIONS SDN BHD Full time

    Job SummaryThe Operations Support Specialist plays a crucial role in supporting the accounting team by performing data entry, maintaining records, and assisting with monthly reports. This position requires strong analytical skills, attention to detail, and effective communication abilities.Responsibilities include:Data entry related to sales and account...


  • Petaling Jaya, Selangor, Malaysia InfiniteX Sdn Bhd Full time

    We are seeking a skilled Technical Specialist to join our team at InfiniteX Sdn Bhd. This role involves providing top-notch technical support and ensuring the smooth operation of our systems.Key qualifications include a Certificates / Diploma in any discipline, excellent English communication skills, and proficiency in Bahasa Malaysia.Fresh graduates are...


  • Petaling Jaya, Malaysia Cambridge English For Life Damansara Jaya Full time

    Are you passionate about education? We are seeking part-time teachers for weekdays and/or weekends, who are committed to teach weekly. Passionate fresh graduates are welcomed! Training provided. As a part-time English teacher at CEFL, your responsibility includes: - Conducting teaching duties according to CEFL’s curriculum - Monitoring and tracking...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Company OverviewFraud & Risk Analysts work with Teleperformance, a global leader in business process outsourcing, to identify and mitigate potential risks. Our team is responsible for ensuring the security of our clients' transactions and protecting their customers from financial fraud.Job DescriptionWe are seeking highly skilled Fraud & Risk Analysts to...


  • Petaling Jaya, Selangor, Malaysia Humanomics Sdn Bhd Full time

    At Humanomics Sdn Bhd, we are seeking a skilled Risk Management Specialist to join our team. As a key member of our risk management department, you will be responsible for assessing and managing risks associated with third-party vendors and partners.Key Responsibilities:Conduct thorough risk assessments of third-party vendors, focusing on areas such as data...


  • Petaling Jaya, Selangor, Malaysia EXFULANT PTE LTD Full time

    Job OverviewEXFULANT PTE LTD is a leading provider of innovative solutions and services. We are committed to delivering exceptional results and exceeding customer expectations. As an Operations Support Specialist, you will play a critical role in ensuring the success of our operations by providing administrative support, managing inventory levels, and...


  • Petaling Jaya, Selangor, Malaysia EXFULANT PTE LTD Full time

    Job Description:At EXFULANT PTE LTD, we are seeking an Operations Support Specialist to join our team. As an integral part of our operations department, you will play a vital role in ensuring the smooth day-to-day functioning of our business.Main Responsibilities:- Provide administrative support to the operations team, including data entry, filing, and...


  • Petaling Jaya, Selangor, Malaysia Different Technologies Pty Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Risk Governance Specialist to join our team and support our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience.About UsCARSOME aims to create the most trusted vehicle ownership ecosystem driven by technology and data. Our vision is to deliver...


  • Petaling Jaya, Selangor, Malaysia ZACKLIM FLAT FLOOR SPECIALIST SDN BHD Full time

    Job Summary:This role involves performing various administrative tasks to support the smooth operation of the company's financial functions. The successful candidate will possess excellent organizational skills, attention to detail, and the ability to meet deadlines.Main Tasks:Filing and processing payment vouchers and petty cash vouchers.Maintaining...


  • Petaling Jaya, Malaysia KPMG Management & Risk Consulting Sdn. Bhd. Full time

    **Description**: KPMG’s Business Transformation Practice focuses on fundamental business issues faced by clients such as operational efficiencies, increasing revenues, controlling costs, improve processes and enhancing margins to achieve overall performance improvements. We help companies to identify opportunities and manage risks, efficiency and...


  • Petaling Jaya, Selangor, Malaysia Konica Minolta Malaysia Full time

    Konica Minolta Malaysia is a leading provider of office business and IT services solutions, and we are currently seeking an experienced IT Specialist to join our team.In this role, you will be responsible for ensuring the efficient operation of our computer systems and networks, which includes installing and configuring computer hardware, operating systems,...


  • Petaling Jaya, Selangor, Malaysia L'Air Liquide S.A. Full time

    Procurement Operations Support Specialist (Korean Speaker)Procurement Operations Support Specialist (Korean Speaker)Apply locations Malaysia, Petaling Jaya time type Full time posted on Posted 30+ Days Ago job requisition id R10062347ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and...


  • Petaling Jaya, Selangor, Malaysia Continental Full time

    As a Cybersecurity Risk Specialist at Continental's IT Competence Center, you will be part of a global team dedicated to identifying and mitigating vulnerabilities within our IT systems.ResponsibilitiesManage and maintain Tenable Enterprise for effective vulnerability scanning, analysis, and reporting.Develop and maintain vulnerability scan schedules and...