Manager I Ttq

2 weeks ago


Cyberjaya, Malaysia Concentrix Full time

Job Title:
Manager I TTQ - MYS

**Job Description**:

- Ensure quality based intervention
- Ensure that Process quality and training is delivered effectively in the stipulated timelines
- Evaluate process quality and take corrective actions which should be tangible
- Evaluate effectiveness of T & D interventions
- Improve calibration of QA, SME and Trainers within team
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
- Design and develop Quality framework
- Ensure uniform quality of training being delivered by all training teams in line with client requirement
- Interact and streamline channels of communications with other Functions and Clients
- Groom and develop QA / QTL talent in-house
- Should have excellent excel and presentation skills
- Should be capable to analyze dataset and extracting insight
- Should be collaborative and team player
- Should have knowledge of basic quality tools like PDCA, LSS, PARETO etc.
- Demonstrated fluency in English & local language

**Location**:
MYS Cyberjaya

Language Requirements:
Time Type:
Full time
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