Customer Service Executive
7 months ago
**Basic Function**
Responsible for providing external customer support and internal support functions relative to sales, with an emphasis on both export & domestic market segments.
**Responsibilities**
**Segment Management**
- Has functional responsibility for all segments under Omya entities in Malaysia.
- Recommend potential segment improvements to management by collecting customer information and analyzing customer needs.
- Provide accurate, valid and complete information for a specific segment internally and externally related to order
**Customer Pricing**
- Enter and maintain pricing and customer details in appropriate systems.
- Verify customer pricing and terms of sale and maintain SAP customer quotations, summary billing setup and rebates in SAP & Salesforce system.
**Order Management**
- Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
- Complete and obtain Sales approval for product quality deviations.
- Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
**Customer Requests and Complaints**
- Take care of the most complex customer requests and complaints, and with all requests and complaints regarding a specific segment.
- Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.
**Qualification**
- Degree/ Professional Qualification.
- Minimum 5 years of prior experience in the areas of customer service, with the emphasis on manufacturing segment.
- Mandarin speaker
- Excellent command of both oral and written local language, English and Mandarin are required.
- Good command of both oral and written additional language is beneficial.
- High degree of customer focus.
- Solid expert knowledge of a specific segment.
- Solid & professional communication skills both written and verbal.
- Working knowledge of Salesforce & SAP preferred.
- Ability to develop rapport with customers, vendors & internal cross-functional department.
**Salary**: RM4,000.00 - RM5,000.00 per month
Schedule:
- Monday to Friday
Ability to Commute:
- Kulim (required)
Ability to Relocate:
- Kulim: Relocate before starting work (required)
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