Customer Service Representative
2 weeks ago
At least 2 years of Customer Service experience in manufacturing sector is required for this position.
**Responsibilities**
- Liaising with customer on the confirm purchase order.
- Generating sales order by using system ( SAP) upon received purchase order from customer.
- Review current finish good balance quantity and make delivery arrangement with warehouse if stock available.
- notifying planner on the customer ordering to obtain target or planning date delivery if there are no balance stock or new production output required.
- Follow up with planner on the commit delivery date.
- Notifying customer on the delivery status.
- Liaise with warehouse for the delivery arrangement.
- Handling customers complain for any related issue once complete the delivery date.
- Notifying respective department / section upon received customer complaint if any.
- Preparing report on weekly and monthly basic which including consignment billing, report billing, FG report, inventory report forecaster report and maintaining interco pricing.
- Attending meeting internal or external.
- Any others tasks as and when assigned by the management.
- Follow the company's environment policy and procedures and comply with any environmental related legal or regulatory requirement.
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
Schedule:
- Day shift
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